Question

unable to receive texts or OTP codes whilst in South Korea

  • 10 March 2021
  • 3 replies
  • 38 views

I am unable to receive texts or OTP codes on my mobile whilst Im abroad. If I switch to wifi my texts come through from other Apple users but when Im on mobile data I cannot receive them. Any help appreciated


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3 replies

Userlevel 6
Badge +4

Hi @mellowyellow 

We are sorry to hear this. Are you currently showing as connected to any networks at all on your phone? Receiving texts is free and this should not be an issue if you are connected to a network. Let us know how you get on and if it’s still not working, please take a screenshot of your home-screen so we can better understand what your service is showing.

 

-Mohsin

 

Userlevel 6
Badge +4

So just to confirm, you are getting no signal at all whilst abroad? Have you tried to do a Manual network selection to see if you are able to connect to a local Network?

-Mohsin

Why iD Mobile?