Unable to send text messages

  • 14 March 2019
  • 3 replies

i can send normal text but it does not let me send pictures by text message.

3 replies

Userlevel 2
Badge +5
Hi @muhammadtalhah2001,

Sorry about the issues that you have experienced with your text messages.

The issue is usually a simple fix if you are using an Apple iPhone handset. I would advise to try turning off iMessage by following the steps below and try sending the text message again.

-On your iPhone, go to Settings.
-Tap Messages.
-Set iMessage to Off.

Please let us know how you get on with this and we can assist you further.


ive tried that with no luck
Userlevel 2
Badge +5
Hi @muhammadtalhah2001.

Not to worry we will do what we can to get it sorted.

Could you please check the Cap on your iD Mobile account as a £0 won't allow you to send a picture message. If the cap is at £0 you would need to increase this so that you can send the picture message.

MMS messages aren’t included as part of your monthly allowance of texts, so every time you send one you get charged at our out-of-plan MMS rate which is 30p per message.