Question

Unable to switch off call forwarding on iphone


The call forwarding on iphone does not load. Tried Network reset, taken SIM card out and fit back, tried SIM card in another phone to switch off still no joy. Spoken to Apple support who asked me to enter ##002# and ID mobile serever still cannot be seen and I get error message. I have been told that this is ID Mobile setting and they are the only ones who can reset it and thne stop call forwarding. I have proven the issue is not the phone but the ID SIM.


11 replies

Userlevel 7
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@Sam1001

In most cases this should just be a setting within your phone itself, and not particularly be locked behind any sort of network specific options on ID Mobile.

  1. On the Settings screen, tap Phone and then tap Call Forwarding.
  2. Toggle the button to turn off Call Forwarding.

It may take a while for the toggle button to show - please be patient!!!

Just tried it on my iPhone and this method works - if there is an issue with the SIM card then you may need to get in touch with support 

send an email to the support team as below

In order they can access your iD account please email with your Community Username, Full Name, Full Address, iD Mobile Number and Date of Birth and they well have this sorted. They usually reply and have many issues sorted within 24hrs.

Hi Terry, I have tried the steps you suggested and it just tries to load call forward , I have waited 5mins with load sign. I have another iPhone with Vodaphone sim and it opens toggle button up instantly to allow  on or off.

 

it could be a problem with SIM but Apple support think it needs to be done by ID end .

Userlevel 7
Badge +9

 @Sam1001 interesting information, thanks, please get in touch with ID support email as suggested earlier they will be able to help further with the faulty SIM.

Userlevel 7
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@Sam1001 update to your issue

Turn on data, try again when you see the spinning wheel wait a while, if it still spinning after 30 seconds, go back to the previous phone menu then go forward to the caller ID menu again….

 

Mine does the same if you go back to the previous menu and then forward it works - it’s a network issue!

Userlevel 6
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Hi @Sam1001 Did you manage to get it sorted at all?

 

If you put the iD SIM into another phone, does it allow you to turn off the forwarding there?

Hi Kevin, the issue followed the ID SIM card and even when fitted into another phone the spinning  wheel was being shown when call forwarding was selected.

ii emailed ID mobile to reset at their end. Did not get a reply but when I tried again after a day it worked ok. I am not sure if this was reset or it was ia fault at their end  that has been fixed. I can select call forwarding and it loads. I am not going to switch ON until I can speak o ID Data technical team.

Userlevel 7
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@Sam1001 

Call Forwarding short codes
from your phones dial keypad type one of the following:

Turn on call forwarding to a number (prevents calls to your number)
*21*PhoneNumber#    

Turn off forwarding
##21#

Call Forwarding Status
*#21#
 

This is also happening to me and is becoming a royal pain

 

cant seem to get hold of any support…???

Userlevel 7
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Hello @Seanchambers,

 

Have you tried the above steps?

 

Mohammed

I have and they don’t work

Userlevel 7
Badge +9

Hello @Seanchambers,

I’ve PMed you with how we can look into this further.

 

Mohammed

 

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