Question

Unlock ID iPhone 5s that is no longer in use (number has been ported)

  • 11 September 2018
  • 3 replies
  • 235 views

Hi, I have an iPhone 5s that was on ID network but the number has been ported to a new phone on Vodafone. I want to unlock the old iPhone and have contact ID to get this done. I received an acknowledgement email about 10 days ago but it is still locked. How long does this normally take?
Thanks,

Martin.

3 replies

Userlevel 2
Badge +6
Hi Martinsimpson, have you tried another network SIM in the phone to discover it's still locked? On occasion you made need to restore the phone with iTunes to complete the unlock.

If you are still having a problem, please get in touch again so we can ensure your request has been actioned.

-Phil
Hi Phil,

Thanks for getting back to me.

I have tried 3 different valid sims (2 from O2 and 1 from Vodafone) and in each occasion an invalid sim error is given.

Martin.
Userlevel 6
Badge +10
Hi @martinsimpson,

What we will need to do is look into this further by accessing your account. Please can you contact us via our Live Chat feature by pressing here.

Alternatively, we will message you with other ways of contacting us to have this sorted.

Thanks,
Ryan

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