unlock iphone from ID to use with EE

  • 26 April 2019
  • 2 replies

i recently purchased a 2nd hand phone, upon trying to put my EE SIM from my old phone in i was told the phone has been locked, the new phone had an ID SIM and so i assume locked to ID, how can i get this phone unlocked for use with my previous SIM? any help much appreciated.


2 replies

Userlevel 8
Badge +9
Hi @stanners

You try and contact live chat team using contact page on iD Mobile website but as far as I am aware only original owner of the phone can request an unlock. Therefore, you could contact him/her to see if they would be okay to contact iD Mobile to request it for you.

Alternatively you could try unlock it in your local high street phone shop but they will charge you for the service.

Kind Regards
Userlevel 6
Badge +9
Hi @stanners,

We can unlock the phone for you if you are the original owner of the phone. If not, you will have to speak with the person who sold you the phone and ask them to contact us directly here and we'll have that sorted.