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Unlock phone by network provider

  • 23 August 2018
  • 8 replies
  • 498 views

Userlevel 1
Son got a ID sim took out of his old phone and put in a iPhone 5. Error coming up when switching phone on saying need to unlock sim by network provider?
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Best answer by Mohammed 27 August 2018, 14:52

Hello @Mat,



Can you send a screenshot of the message you're getting?

It sounds like the phone may be locked to a different network provider.



Have you tried contacting the previous network provider this iPhone 5 was used in?



Mohammed
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8 replies

Userlevel 7
Badge +9
Hello @Mat,

Can you send a screenshot of the message you're getting?
It sounds like the phone may be locked to a different network provider.

Have you tried contacting the previous network provider this iPhone 5 was used in?

Mohammed
Userlevel 1
Thanks. I will contact them 👍🏻

I’m having the same issue. Replaced my sim onto a new iPhone 6s, but my old phone is locked with this sim. Is there any way that I can unlock my old sim to any other network provider. 
Would be great if you get back to me ASAP! 

Userlevel 3
Badge +5

@07428571045 

I have sent you a private message with more information. 

Regards

Aklima

How do you unlock a phone?

 

Userlevel 4
Badge +6

Hi @gjcleland, the only iD Mobile phones that will be locked are iPhone models manufactured before 2018. All other models should be unlocked already. Have you tried using a different network SIM in the phone?

 

Thank you,

Rory

I brought phone which is locked on id network.how to unblock.try contact with I'd for a week's.no call service...need help .as traveling to different country's need phone...

Userlevel 5
Badge +7

Hi @Natalybri, if someone has sold you the handset already locked to iD Mobile, you’ll need to ask that they contact us to have the lock removed.

 

Also, all of our handsets have a region lock on them, so only work with UK  network SIM cards.

 

Will

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