Solved

Unlocking my iPhone 6

  • 9 July 2020
  • 5 replies
  • 138 views
E
Rank

Hi

 

My daughter has recently (May) upgraded her phone and we are looking to unlock her old phone - Its an iPhone 6 (possibly S).

 

I understand that I need to contact you to arrange this but Nobody is ever available on live chat - your phones are automated and its impossible to speak to anyone, all your social accounts refer back to your website where there is nobody to communicate with - so what do you suggest?

 

I have to say this is the most hopeless and worst customer service experience of any mobile provider that I’ve had to deal with.

 

Emma Olliff

icon

Best answer by Mohammed 13 July 2020, 16:38

View original

5 replies

Mohammed
Rank
Userlevel 7
Badge +10

Hello @EmmaO,

 

We’ll get someone to PM you regarding unlocking this device.

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Coletteb
Rank

I have just been on live chat to have my previous phone unlocked and was asked to send ID to prove who I am as the details provided were not the same you have about me how can that be I have been a customer for almost 2 yrs and just upgraded

Will
Rank
Userlevel 6
Badge +8

Hi @Coletteb, have you changed address or name in that time period?

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Coletteb
Rank

Thank you for your reply I have resolved this issue now

Kevin
Rank
Userlevel 4
Badge +10

If you do need us @Coletteb just get in touch here.

Take care.

Reply


Terms & Conditions
Why iD Mobile?