Question

where is my order since 21/12/20

  • 16 January 2021
  • 6 replies
  • 24 views

i ordered phone since the 21/12/20 and has not been delivered till date.money has been taken 

Where is my phone?????????????????????????????????????????


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6 replies

Userlevel 6
Badge +8

Hi @Innocent,

 

What was the make and model of the handset you ordered?

 

Have you checked your emails including Junk and Spam to see if their are any updates there?

 

Will

I received it yesterday after 4 weeks.

You should a customer service number in place to reach human beings as your chat robot  is rubbish

Userlevel 6
Badge +4

Hi @Innocent 

We are happy to hear you have now received your phone. We would also like to apologise that you were unable to get through to anyone. Feel free to message us for any issues you may have.

 

-Mohsin

I want to move my old number: 07404203124 with PAC:LYC945865 to my new id number:07859890292 AS i want to retain my old number  07404203124

 

Would appreciate if you can  migrate it

Userlevel 6
Badge +4

HI @Innocent 

Is your old number an iD number? If so, then unfortunately, we would be unable to port an existing iD number to a new iD number as we do not support internal migrations. Your only other option would be to cancel the new contract and take out an upgrade deal on the existing iD number.

-Mohsin

Why iD Mobile?