Question

where is my sim card

  • 3 December 2020
  • 1 reply
  • 11 views

It’s been 4 days and I haven’t received my SIM for my new SIM only deal yet.  What I am disappointed about, however, is that the bill date has started from the date of order, NOT the date of “activation of SIM” as in after receiving the SIM and using it in my phone.

This seems an easy and obvious oversight as effectively ID mobile is charging for the days you haven’t even received your SIM yet.

Can you please tell me where my SIM card is going to be delivered?


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1 reply

Userlevel 5
Badge +8

Hi @1st2uart 

 

We are sorry your SIM card has taken a little longer than expected to arrive.

We do hope your SIM has now arrived with you, if not we can help further.

We’ll send you a private message on here so that we can verify your details. 

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

 

Thanks. 

 

Michelle 

Why iD Mobile?