Wifi Calling Not Working

Hello @Toria,

Just reading this, when you talk about WiFi preferred are you talking about using WiFi for internet browsing or WiFi Calling.

WiFi Calling kicks in automatically, but only when the service required for the call is very poor. I have the same situation in my house.

It’ll come on now and then, but not all the time.

It does work though, because as you said, during Airplane mode, it’ll jump to WiFi Calling.

If you’re referring to WiFi preferred for internet usage, by default phones should always prefer WiFi signal but connect to Mobile Data (if turned on) when WiFi drops out. You can just turn off Mobile Data to prevent any connection this way.

Mohammed

I have the same problem with WiFi Calling with my Samsung Galaxy A40 (Android 10) bought a year ago from Carphone Warehouse.  I was having problems with both WiFi Calling and poor network signal when I was with O2.  Sometimes it connected via WiFi, but mostly it didn’t, so although I have great full fibre broadband the phone hardly ever used it.  O2 told me last week that the problem was because I didn’t buy the handset from them.  I called at my local Carphone Warehouse and they recommended moving to iD.  I checked online first and my handset was ‘compatible’ so I went for it.  I’ve just transferred today, but still have the same problem.  Even though I’ve selected WiFi calling On, it’s just On or Off - I can’t go further and select WiFi preferred.  The WiFi calling icon doesn’t show on the phone and still I’m stuck with the phone ignoring my great WiFi and connecting instead via the mobile network (which is a bit hit and miss, although slightly better than O2).  I’ve just followed JohnR’s recommendation of airplane mode and then turning WiFi back on.  This does work!! - but it’s a bit clunky - and as JohnR says - you then have to remember to cancel the airplane mode if you leave the house. Surely if I bought the phone from CW and iD is their own network provider I should be able to use WiFi Calling on a phone iD list as compatible?! 

I thought that might be the case Rory thanks. Though I still think this possibility should be made clear to customers from the outset. I have moved to ID, partially on the basis of WiFi calling capability, as I live in a remote area and rely on it to receive Mountain Rescue call-out notifications which are sent by text. Now I’m in a position where I can’t receive these notifications and need to go through the process of moving to a different network again.

I’m afraid there aren’t any WiFi calling settings - it’s a toggle on/off.

Thanks anyway.

Thanks for the reply Rory.

If that’s the case, it’s fairly annoying of ID not to let customers know that from the outset. Particularly as I would have thought that’s what most people will be doing in this situation; using an unlocked phone from a previous network with a SIM only ID deal. All ID’s website says is that there’s a list of compatible phones - mine’s one of them. I suppose the only answer’s to switch back to EE then...shame.

Hi,

Samsung Galaxy S9, Wifi Calling enabled, testing next to Wifi router with 36Mbps connection speed...but no Wifi calling. Worked fine with EE under the exact same conditions (same phone even) last week.

Any ideas?

My handset is Android 10, and the fix for hidden SSID is to tick the hidden network box in the advanced settings when adding a new network ...and, yes, it has got to be when you are adding a new network, becuase the hidden network option is no longer available once a network has actually been created.

As for Wi-Fi Calling, - I have given up on that, - the indicator for it is sometimes there, indicating that it might be working, but most of the time is not (regardless of whether airplane mode is on or not).

- ZaXDi3P6r89EoS

I, too, am having a major headache with Wi-Fi Calling: sometimes it is displayed as being available on the handset screen, sometimes not, and almost never when I want to make a call (which is potentially a serious problem for me because I live in a near-zero reception area).

Fortunately, though, I usually can make calls even when there is no signal and Wi-Fi Calling is not being displayed on the handset, but why this is I have no idea: I hazard a guess that either the background 4G service is a lot better than that of 2G or 3G and still functions even with no signal bars, or the call is still being routed through the router via the Wi-Fi Calling service even though the Wi-Fi Calling icon is not being displayed on the screen (data turned-off, so that eliminates the possibility of data usage from my service plan).

I have just tested the “airplane mode” solution, and can confirm that it appears to work (at least, I actually have the WFC icon on the handset again and it is staying there!). I also have a suspicion that Wi-Fi Calling depends on being able to connect to iDMobile; so zero reception would mean no WFC because the SIM-card cannot “call home” to verify the service plan provisioning. Additionally, this could explain why in good weather, for myself at least, WFC remains consistent and constantly available but fails catastrophically in those two requirements whenever the weather turns bad.

The only other issue I have with my setup, and which Sony have strangely told me to take-up with iDMobile, is that of the notorious Xperia 10 not connecting to hidden SSIDs (or only if the SSID is left open and then hidden once a connection has been made); except it has now become a case of it will not connect, or stay connected, to a hidden SSID network at all now ...so if anyone knows how to resolve this on an Xperia 10 with Android 10, please say (even if not on this particular thread).

I’m brand new to wi-fi calling and not very techno savvy so I’m confused. My position is this: -

Having moved to  new house I found that my EE mobile signal was either none existant or very poor. EE were unable to help other than suggesting I use wi-fi calling. - I had never heard of this before but research suggested that to use it I needed a compaatible mobile and I had to be ‘on contract’ rather than be a ‘pay as you go’ user, - I did not qualify on either count.

I visited a Carphone Warehouse shop and was advised to purchase a new mobile which supported wi-fi calling on a cheap and basic contract. This I did. - I bought a Nokia 2.2 phone which was set up in the shop and wi-fi calling was activatedfor me. - I am now on the iD Mobile network via 3.

I have now had the new phone for 7 days and the wi-fi calling facility, this being my sole reason for  changing, does not seem to work.

It seems that the wi-fi calling icon will become visible when my phone signal is none existant but disappears again once the slightest network phone signal is detected. The trouble is that this very low ndetwork phone signal is insufficient to allow me to make or receive calls so wi-fi calling is needed but it is not available.

Any suggetions to help resolve the problem will be apreciated.

Thanks

I joined in October too and have just left the network for one with decent indoor coverage since I can’t hang about waiting for this problem to be fixed.

I have the same problem with wi fi calling. Started a couple of days ago when both our phones lost wi fi calling, then it came back again, then mine - but not my partner’s - went off again. Which is peculiar - we both have iPhone 5s’s. However, when I compare the information I can see in Settings>General>About>Carrier, IMS Status isn’t showing on my phone. I’ve tried all the variations on switching stuff on and off etc, have tried a network reset, all to no avail. Like other users on here, we have no mobile signal at home (Cumbria) and rely on wi fi calling. 

Looks like I’m still not able to get Wi-Fi calling having checked again this evening. That’s also when the phone says no service. I haven’t therefore marked this issue as solved yet.

Thanks for the info on network issues. I have tried your suggestions but so far still no WiFi Calling. 

Best regards Chris