Question

agent promised to sort out the end if my account and hasnt

  • 1 March 2022
  • 2 replies
  • 25 views

I transferred my number in December to another network (got a PAC from you) but am still being billed. Live chat with an agent at end of Jan and promised to sort but have had a bill for feb and now final demand for January, with threat to transfer to a debt agency in 7 days. 
see pics 

 


This topic has been closed for comments

2 replies

Userlevel 8
Badge +9

Did you use the PAC before 18-Jan-2022?

The gaining network provider is responsible for switching you from iD - sounds like you didn’t use your PAC or something else has gone wrong.

Anyway, according to OFCOM, EE are responsible for getting this sorted and have the big advantage of providing telephone support.

If the amount you owe iD is not large, I’d be inclined to pay to avoid getting a debt collection agency involved - then sort out a refund from iD afterwards.

Good luck - hope you get it sorted.

 

Userlevel 7
Badge +10

Hey @Ntomlinson,

Requesting a PAC code alone won’t cancel the contract.

You’ll need to also use this to transfer to the new network. This is what triggers the disconnection.

Let us know if you still need help.

 

Mohammed

 

Why iD Mobile?