• 4 May 2021
  • 1 reply

Userlevel 1

I want to cancel my SIM. I have tried many times to do this online and can’t and there is no option I can find to contact anyone. I can see many others have had the same problem. I’ve now had a letter from a debt collection agency who are asking for payments and it’s affecting my credit score. I think you’re still adding to the total amount despite me cancelling the DD too. All I want it to cancel. Please can you sort this for me. 

1 reply

Userlevel 3
Badge +1

Hi @MariaA ,

I am sorry to hear that you have had trouble cancelling your plan.

Just cancelling your Direct Debit would not cancel everything, and you would still be liable for the payments.

We will pop you a Private Message here to get this sorted.