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Cancel deceased’s account

  • 29 March 2022
  • 2 replies

Spent almost an hour with online agent trying to cancel account. Told to forward death certificate to document@idmobile.Co.U.K. these emails are returned as no such address ?


2 replies

Just posted query re: emails to being returned, I have received a private email reply which does not load, please respond here.

Userlevel 6
Badge +6

Hi @Tonyitfc, I’m terribly sorry to hear this. We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

We’ll see you there.


Thank you,




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