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cancel monthly contract early

T
Rank
Userlevel 1

Hi

 

I have obtained my charges to end my contract early but there is no option to cancel online in my account.  How can I cancel without calling you directly

 

thanks

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Best answer by Michelle 26 December 2020, 14:22

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30 replies

Michelle
Rank
Userlevel 5
Badge +8

Hi @Ana.campian 

 

It has been a few days since your post, have you now managed to cancel your order?

If not our Live Chat team can help you.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. 

Once you land on the page above, scroll down to see the Live Chat section.  

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient. 

Once the agent is available the button appears blue, indicating that an agent is available. 

No need to refresh the page, this will happen automatically. 

 

Michelle 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A
Rank
Userlevel 1

Can anyone HELP ME  with refund please ? I have tryed to speak with someone from customer service but no success.  I have sent the phone on 24 th December but no refund or cancellation plan .

I spoke with someone on live chat and she gave me the transaction number and addres but now they charged me . 

 

Mohsin
Rank
Userlevel 6
Badge +4

Hi @Ana.campian 

We have just seen this message now. Were you able to cancel your order in the end?

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A
Rank
Userlevel 1

Hi 

 

Well hopefully yes. I have spoken again with one agent thru live chat . 

I am waiting for my refund.  She said to me that the warehouse needs to confirm the return. Dosen't make sense to me but still. I just need my refunds back. 

Ryan
Rank
Userlevel 6
Badge +10

Hi @Ana.campian,

Thanks for letting us know. Please get back in touch with us if you do not receive the refund after 5 working days from the return being accepted by our warehouse.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.

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