Question

Cancel my mobile plan

  • 4 April 2022
  • 2 replies
  • 49 views
L
Rank
 

2 hours ago

 

Hello, i have had a monthly sim only plan with id mobile for well over 12 months, i lost my old phone months ago, so do not have the sim, and have not used any data etc, obviously.
I cancelled my direct debit, but could not cancel my contract on here because it kept telling me my account was closed, 6 months ago, so would not let me log on.
I have letters from a debt agency for £12? How can I be getting charged for something not being used?
Please, cancel my contract ASAP.

Regards me.

This topic has been closed for comments

2 replies

andewhite
Rank
Userlevel 8
Badge +9

Hello @lfc3565,

Cancelling your direct debit does not cancel your iD contract.

You should only cancel your direct debit after the amount owning on your final bill has been collected or refunded to you (by direct debit).

There’s lots of useful articles about this in the “Cancelling an iD Mobile plan” section of this online community.

Anyway, good luck.

 

Rory
Rank
Userlevel 5
Badge +6

Hi @lfc3565, as @andewhite explains, cancelling the Direct Debit or simply not using the SIM would not cancel the contract. You’d need to contact us to do that.

You can contact us via Live Chat, Facebook or Twitter.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Terms & Conditions
Why iD Mobile?