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cancel my plan

  • 16 February 2021
  • 5 replies
  • 69 views

The website will not allow me to cancel my plan...it goes to a page on site development.  My plan ends 8 March 2021 how do I cancel?

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Best answer by Michelle 17 February 2021, 16:04

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5 replies

Userlevel 5
Badge +8

Hi @Mamagaia 

 

You can find out how to cancel via the link below:

 

https://www.idmobile.co.uk/help-and-support/leaving-id

 

Michelle 

iD Mobile 

Hiya

I followed the instructions yesterday..it allows me to get to the point of clicking on customer services...then nothing...the website is being upgraded!

Userlevel 5
Badge +8

Hi @Mamagaia 

 

Have you tried contacting our Live Chat team?  

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. 

Once you land on the page above, scroll down to see the Live Chat section.  

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient. 

Once the agent is available the button appears blue, indicating that an agent is available. 

No need to refresh the page, this will happen automatically. 

 

Michelle

iD Mobile 

I have tried all day to access live chat with no success! Is there an email address I can write to in order to cancel my plan?

Userlevel 6
Badge +8

Hi @Mamagaia,

 

We’ll drop you a Private Message now to offer further assistance.

 

Will

Why iD Mobile?