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Cancel order

  • 27 November 2020
  • 4 replies
  • 1155 views
T
Rank

Hi there. I made an order today for a phone and sim contract and then later discovered you do not support apple watch cellular. 

 

I am clearly within my 14 day window. 

 

I’ve tried to contact your team via the live chat - immediately doesn’t work. Your phone number does not connect to a real person and and a lot of the emails you have given out on trustpilot and across the chat are not delivering.

 

Please may you contact me, cancel my order, and refund the upfront payment? 

 

Order ref: [Removed] - you can contact me on the email associated with that order. 

 

Thank you. 

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Best answer by Ryan 2 December 2020, 16:30

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4 replies

T
Rank

Took 5 days for them to reply to the original poster on this public forum. Wonder how long it will take for the matter to settle? Might as well request a chargeback from the bank. 

Ryan
Rank
Userlevel 6
Badge +10

Hi @T.Wen,

I’m sorry to hear about the issues you have faced there. We will help you with your return here, please check your private messages and we will get started.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
AMKHOSRAVI
Rank

Hello, I have made a duplicate order that needs to be cancelled. Please can you cancel order no.

.

 

Please can you also let me know if order number has been sent out? 

 

I didn't receive any confirmation email. I only have the screen shot of the order summary. 

 

I look forward to hearing from you. 

 

 

 

Kash
Rank
Userlevel 7
Badge +7

Hi @AMKHOSRAVI,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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