I want to cancel one order because I mistakenly ordered two identical products. I ordered the first one, then he told me that an error had occurred. and then I started the payment operation a second time. How i can cancel my first order?
Best answer by Michelle
Have you placed your order via iD Mobile or Carphone Warehouse?
If you have completed your order, then a credit check would have been submitted.
Our Live Chat team can help cancel an order for you.
They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.
Once you land on the page above, scroll down to see the Live Chat section.
The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.
Once the agent is available the button appears blue, indicating that an agent is available.
No need to refresh the page, this will happen automatically.