cancel sim plan only and Direct Debit

Hi @Syeda Akhtar 

How to cancel your SIM only plan and end your iD Mobile contract

If you've gone past your returns period and want to end your rolling SIM only plan, you can do this at any time by giving us 30 days’ notice. The easiest way to do it is with the iD Mobile app or My Account online. Simply log in, go to the 'My account' page, and on the 'Manage my plan' tile click 'End my plan'. You'll then be taken through the cancellation process.

Please note: you'll be asked if you would like to keep your number. If you select 'keep my number', you'll be issued with a PAC code and your account won't be disconnected until it's used. If you don't use your PAC code within 30 days of it being issued, you'll need to request another one.

What happens when your plan ends – and why you need to keep your Direct Debit open!

There’s just one more piece of important advice we need to give you…

• Please, please keep your Direct Debit open. Don’t cancel it. In fact, leave it open for a whole month after you’ve disconnected. The reason why you should do this is as follows…

After your 30 days’ notice period ends, your plan will close and we’ll issue your final bill. This bill will need to be paid by Direct Debit within 14 days. This is for your line rental, any out-of-plan usage up to the point of cancellation. If your Direct Debit fails (and it’ll obviously fail if you’ve cancelled it), your future credit rating might be affected – so please keep your Direct Debit open!

Michelle