Question

Cancelling 30-day contract

  • 11 December 2021
  • 1 reply
  • 115 views
Rebecca Shamara Herath
Rank

I have just purchased a 30-day rolling sim-only deal with unlimited data. I only need to use this SIM for 1 month. How do I make sure this is cancelled after the first 30 days and that I am not charged beyond this?

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1 reply

Ryan
Rank
Userlevel 6
Badge +10

Hi @Rebecca Shamara Herath,

We require 30-days notice of cancellation so unless the notice is given to us on the same day as the account activation, you will be charged after the first month. You can request a cancellation via your online account or through our Live Chat Team here.

Ryan

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