In 2017 We made a contract that every month I would have to pay £9.99 for 2 years. Then in 2019 October 30th I had to pay a bill £19.98 and our contract was over. Then in February 2020 you started taking money from my account £9.99 pounds every 26th of the month until the 26th may/now, when I try contact there is no one at the phone. Tell me what to do or send me a phone number. I WANT MY MONEY BACK!
Did you give your 30 day notice to cancel?
(I’m guessing you did as you weren’t billed for November 2019, December 2019 and January 2020)
An ID Mobile member of staff will need to look into this further for you.
One will most likely respond to your thread tomorrow morning.
Good Luck. 🙂
Hi
We’re sorry to hear about that issue. It sounds as though a new plan has been purchased. We’ll send you a PM now to help further.
Ryan
What is PM I didn’t understand? I would like to solve this issue. I can’t pay anymore and I want refund.please
What is PM I didn’t understand?
It means “Private Message”.
You can read your private messages by clicking on your avatar located at the top right of this page (next to the “+ Create a topic” button) and clicking on “Private Messages” in the drop down menu.
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