In 2017 We made a contract that every month I would have to pay £9.99 for 2 years. Then in 2019 October 30th I had to pay a bill £19.98 and our contract was over. Then in February 2020 you started taking money from my account £9.99 pounds every 26th of the month until the 26th may/now, when I try contact there is no one at the phone. Tell me what to do or send me a phone number. I WANT MY MONEY BACK!
You need to respond to the ID Mobile staff members Private Message
They won’t be able to discuss account related issues in a public forum due to GDPR etc.
What is PM I didn’t understand?
It means “Private Message”.
You can read your private messages by clicking on your avatar located at the top right of this page (next to the “+ Create a topic” button) and clicking on “Private Messages” in the drop down menu.
What is PM I didn’t understand? I would like to solve this issue. I can’t pay anymore and I want refund.please
Hi
We’re sorry to hear about that issue. It sounds as though a new plan has been purchased. We’ll send you a PM now to help further.
Ryan
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