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Cancelling my id mobile

  • 28 June 2022
  • 1 reply

I would like to cancel my Id mobile. Unfortunately I have forgotten my mobile number as not used the phone for a while. So I can't log in to my account to cancel the agreement. Please can someone help me. TIA


Best answer by andewhite 28 June 2022, 12:37

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Userlevel 8
Badge +7

Okay @Cilla Scales, you can call 7777 to cancel your iD contract.

Menu option 4  - “for information on upgrading, changing your plan, or thinking of leaving” - will allow you to cancel your plan.

Otherwise, cancel using the iD Live Chat service.

If online chat doesn't work on your smartphone, try another device like a tablet, iPad or laptop and visit the online page

You can also chat with iD Mobile using facebook or Twitter.

The iD agents work between 9am - 8pm weekdays and 9am - 6pm weekends. Outside these times you’ll get an automated reply.

There’s more information about leaving in the community Help Hub “Leaving ID” section. 

Good luck!



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