Question

cancelling without kniwing details

  • 10 March 2021
  • 5 replies
  • 72 views

Hi, im trying to help someone I support cancel their contract and also pay an outstanding balance but they do not have any of their details so am unable to do so and can't speak to a real person???


This topic has been closed for comments

5 replies

im in same boat, more than ridiculous….

Isn't it just - and all for the sake of £10! No idea what to do now!

Userlevel 6
Badge +4

Hi @Kirsty85 @janesabc 

If you are wanting to pay for an outstanding bill you can Call 7777 from the iD phone, or 0333 003 7777 from a landline or other mobile. (Charges may vary)


Option 1
Check your allowances, check your spend limit and check your unbilled charges


Option 2
Hear your balance, make a payment
 

If you would like to cancel your iD plan, you can do this through iD Mobile app. Go to 'My Account' -> 'End my plan'.

If you have any issues, please let us know.

-Mohsin

 

Hi @Kirsty85 @janesabc 

If you are wanting to pay for an outstanding bill you can Call 7777 from the iD phone, or 0333 003 7777 from a landline or other mobile. (Charges may vary)


Option 1
Check your allowances, check your spend limit and check your unbilled charges


Option 2
Hear your balance, make a payment
 

If you would like to cancel your iD plan, you can do this through iD Mobile app. Go to 'My Account' -> 'End my plan'.

If you have any issues, please let us know.

-Mohsin

 

The issue is they no longer have their details i.e phone number, sim card etc so are unable to do any of the above

Userlevel 7
Badge +9

Hello @Kirsty85, & @janesabc,

I’ll send you both a PM so we can look into sorting this.

 

Mohammed