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Death of Account Holder

  • 1 September 2020
  • 5 replies
  • 528 views
D
Rank
Userlevel 1

Can someone contact me regarding the death of an account holder, please?

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Best answer by Mohammed 2 September 2020, 12:31

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5 replies

Mohammed
Rank
Userlevel 7
Badge +10

Hello @daddydunn,

I’ll get a PM sent over right away so we can get this sorted for you.

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Pamela Meikle
Rank

Hi My mum (the account holder) has passed away, what do I need to do to close her account.

Pamela Meikle
Rank

Hi My mum (the account holder) has passed away, what do I need to do to close her account. Could someone help me.

andewhite
Rank
Userlevel 8
Badge +9

Sorry to hear your Mum passed away.

The “Notifying us of a bereavement” community FAQ explains what to do in these circumstances.

Rory
Rank
Userlevel 5
Badge +6

Hi @Pamela Meikle, I’m terribly sorry to hear about this. Please accept my sincerest condolences.

The quickest way to get this resolved would be to speak to the Facebook, Twitter or Live Chat teams as they’ll be able to offer assistance much more quickly than we can on the Community.

However, if you’re having trouble getting through for any reason, just drop us a line here and we’ll be able to help.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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