My brother died a few weeks ago. I am organising his things and I have seen that he was a customer of ID Mobile, and he pays £20 every month for “unlimited use of the internet and phone calls” for when he went abroad. I would like to keep this arrangement with ID Mobile for myself. Can you change my brother’s name to mine, and his bank account to mine, so that I can keep the same number and the contract details the same? IMany thanks.
Best answer by Mohammed
I’m really sorry to hear that.
Unfortunately, we can’t transfer the account into a different name but can help you with reporting this so our Bereavement Team can process the request.
You can find our SIM-only deals to purchase one yourself here: https://www.idmobile.co.uk/sim-only-deals as we’re offering this plan on our website (it’ll be at the bottom).
I’ll send you a PM so we can help further.
EDIT: We’ve merged your topics together.