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end contract - can't cancel account

  • 18 December 2020
  • 5 replies
  • 320 views

I have clicked “end my contract” at least 5 times over the past 7 weeks on the app and it has said it will be cancelled yet I am still being charged £12 monthly? Absolutely disgraceful, need my contract ending as soon as possible. 

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Best answer by Mohammed 22 December 2020, 18:56

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5 replies

Userlevel 7
Badge +10

Hello @Joeldixon99,

What happens when you click end contract?

We’ll send you a PM so we can help get this cancelled.

 

Mohammed

 

I'm having the same issue! It's disgusting that ID are treating their customers this way. Did you manage to get it sorted in the end?

Userlevel 6
Badge +4

Hi @Charbot94 

We have sent you a Private Message now to help with this. We look forward to hearing from you.

-Mohsin

 

Want to cancel my plan but can't get in touch online or off

Userlevel 6
Badge +4

Hi @Villaifonly 

Our Live Chat | iD Mobile Network team here is the best place to request a cancellation. We’re also contactable via Facebook and Twitter if you use those platforms.

If you have trouble using those services then please let us know here and we’ll offer further support.
 

-Mohsin

Why iD Mobile?