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end my contract

Ghetoboc
Rank

Hi I need to end my contract pay monthly. i believe it expires on 5th of may. I don t have the sim with the number anymore so I can log in in the app. If there is another way let me know ASAP.

So im giving you the 30days notice now. The number is *******.  Need it closed from when it expires.

thanks

GT

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Best answer by PavD 3 April 2020, 10:03

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34 replies

P
Rank
Userlevel 4
Badge +2

Hi @nig0409 

Welcome to iD Community.

So sorry to hear you want to leave us at iD Mobile.

Please click on this link below , it has have all the information on how to cancel.

https://community.idmobile.co.uk/cancellations-59/how-to-cancel-your-id-mobile-plan-31836

Please keep your Direct Debit open, the reason you should is - After your 30 days’ notice period ends, your plan will close, and we’ll issue your final bill. This bill will need to be paid by Direct Debit within 14 days. This is for your line rental, any out-of-plan usage up to the point of cancellation, and an early cancellation fee if it applies. If your Direct Debit fails (and it’ll obviously fail if you’ve cancelled it), your future credit rating might be affected – so please keep your Direct Debit open! 

Hope this helps.

Thanks,

Pearl

 

I request not to message me directly, as this is currently not being monitored.
R
Rank

Hi I can’t seem to check when my contract ends. 

P
Rank
Userlevel 4
Badge +2

Hi @nig0409 

Welcome to iD Community.

So sorry to hear you want to leave us at iD Mobile.

Please click on this link below , it has have all the information on how to cancel.

https://community.idmobile.co.uk/cancellations-59/how-to-cancel-your-id-mobile-plan-31836

Please keep your Direct Debit open, the reason you should is - After your 30 days’ notice period ends, your plan will close, and we’ll issue your final bill. This bill will need to be paid by Direct Debit within 14 days. This is for your line rental, any out-of-plan usage up to the point of cancellation, and an early cancellation fee if it applies. If your Direct Debit fails (and it’ll obviously fail if you’ve cancelled it), your future credit rating might be affected – so please keep your Direct Debit open! 

Let me know if you face any issues.

Thanks,

Pearl

I request not to message me directly, as this is currently not being monitored.
Nataly.
Rank

Hi

I need to end my contract pay monthly.

 it expires on 21st of July. I don't need the number anymore. I'm trying to find a way how to speak with you,and I can't.  

If there is another way let me know ASAP.

So im giving you the 30days notice now. The number is 07988062427 .

Need it closed from when it expires. After that I will stop my direct debit if I will don't have any answers from you.

thanks

Natalia Rotari 

Rory
Rank
Userlevel 5
Badge +6

Hi @Nataly., have you tried contacting our Live Chat team?

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on the page above, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
rajiv
Rank

I was trying to upgrade my contract. BUT THE SERVICE IS SOOOO BAD.. i am thinking of leavind id mobile. how do i end my contract and please i dont want any offers.. i started since last month to talk to customer service and the robot in the phone keeps saying DUE TO COVID 19… wwhy only ID not other network.. 

but please can any one send me a link to talk to live chat?

as its hidden somewhere.. 

rajiv
Rank

IS COMMUNITY THE LIVE CHAT???!!!!

rajiv
Rank

Hi @Nataly., have you tried contacting our Live Chat team?

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on the page above, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

 

Thank you,

Rory

LIVE CHAT thats not the link for live chat. i can only see community??

Will
Rank
Userlevel 6
Badge +8

Hi @nig0409, we wouldn’t be able to take a public post with no details of you or your account as a 30 day notice.

 

Please click here to see how to go about cancelling your plan properly.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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