Fraud Account in my name

  • 9 April 2021
  • 1 reply

I am not an ID mobile or Carphone Warehouse customer but have just received a letter regarding an account that has been set up in my name, and a final demand notice.


This looks like an identity theft and I would like your company to immediately close the account on my name.


The chatbot on the IDMobile websited does not provide the answer I need and I cannot find an email to contact or a number to call where it is actually possible to speak to someone.


How do I go about reporting this and get the account closed right away?


1 reply

Userlevel 7
Badge +9

Hi @Beppe,

We are very sorry to hear about what has happened there. We will send you a private message in order to have this sorted.