F.A.Q.

How do I cancel my iD Mobile plan without switching providers?

  • 17 February 2021
  • 54 replies
  • 12133 views

Userlevel 8
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If you’re not switching to another network, you can end your plan via the iD Mobile app or your online account.

There’s a 30-day disconnection period, which applies even if the minimum term of your contract has ended. This means you’ll continue to pay for your iD Mobile services for the next 30-days.

At the end of the disconnection period, we’ll terminate your number and send you your final bill.

To cancel your plan without switching to another network, simply:

  • Log in to the iD Mobile App or My Account online
  • Go to My Account > Manage my plan > Thinking of leaving > Switch or Cancel Now
  • Choose End your iD Mobile plan and follow the instructions

If you’re unable to cancel your plan using the iD Mobile App or your online account, you can chat to one of our Live Chat agents. The team are available to answer chats 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday.


54 replies

Userlevel 7
Badge +7

Hi @Sarah Coleman,

 

Did you manage to resolve this? 

If you still require assistance you can contact our Live Chat Team or reply here and we can send you a Private Message.

 

Kash

I want to cancel my two ID mobile plans and I’m being directed online but then it doesn’t accept the account that I’ve literally just set up! Can I talk to someone please?

Userlevel 7
Badge +10

Hello @Minde,

if you put your iD SIM in a phone you can usually text someone and get them to confirm the number.

If you don’t have the SIM and want to cancel or can’t access your account, please let us know.

 

Mohammed

 

How to find out my id mobile number?

Hi I've been trying to cancel my account with you, it's ridiculous that you don't have anyway to contact you. 
 

I have been trying to get hold of someone for nearly a year, you keep send g me emails as I cancelled the direct debit. But I have no way of connecting you as I don't have the phone number of the account I have. 
 

Could some please contact me urgently !

Userlevel 6
Badge +8

Hi @VicSoph8910,

 

We did send it one day ago now.

 

If you click on your profile, you should see it under your notifications.

 

Will

Hi @VicSoph8910,

 

We’ll drop you a Private message now to cancel your plan, and Blacklist the handset if you so wish.

 

Will

Hi Will, 

Just to say we’ve not had a private message yet? Thanks for your help

Hi, 

Just following up on the above? 

Thanks 

Hi @VicSoph8910,

 

We’ll drop you a Private message now to cancel your plan, and Blacklist the handset if you so wish.

 

Will

Hi Will, 

Just to say we’ve not had a private message yet? Thanks for your help

Userlevel 6
Badge +8

Hi @ilir,

 

We’ll drop you a Private Message now to assist you with cancelling your contract.

 

Will

Userlevel 6
Badge +8

Hi @Sdinley,

 

We’ll drop you a Private message now to assist you with cancelling your contract.

 

Will

Userlevel 6
Badge +8

Hi @h4554n1dris,

 

Did you port your number out, or has the line disconnected all together?

 

Will

Userlevel 6
Badge +8

Hi @Peterharris1,

 

We’ll drop you a Private message now to assist you with cancelling the new plan you have taken out, and processing it as a tariff change on your existing plan.

 

Will

Userlevel 6
Badge +8

Hi @VicSoph8910,

 

We’ll drop you a Private message now to cancel your plan, and Blacklist the handset if you so wish.

 

Will

Userlevel 6
Badge +8

Hi @Cjonesy77 and @Cfef2006,

 

I’ll drop each of you a Private Message now to get those lines cancelled.

 

Will

Hi, 

I would like to cancel my daughter's SIM as she has lost her phone.  I can’t login to my online account to cancel it as I have forgotten the password, and it won’t let me reset the password without the phone. 

I have been trying to cancel this SIM for the last few months but can’t find any sort of contact details on your website. 


Thanks in advance 

Userlevel 1

Please can someone from ID Mobile contact me to cancel my contract. I can’t do it in the website or app and the chat bots can’t help. It is so frustrating. Thanks. 

Hello, I have tried to cancel my ID mobile account 3 times via the chat service. I have just seen an email that my account is overdue again. Can someone please contact me to get this account sorted.

I cannot login online to cancel as I don;t have the SIM card, haven;t used it for over a year and have spent 3 months trying to get the account cancelled.

Thanks

Hi, i have just completed a 24month contract with you and have a new sim only contract with you.

I want to keep my old contract number but i appear to have just taken out a new sim only contract and not upgraded, Can you help as i need the old number for work.

I cancelled my iD plan but did not want to discontinue my services, I was just going to cancel this plan and upgrade to another one

Userlevel 1

@Rory can you please help?

I cannot set up I'd account as I havent got a simcard yet however I would like to cancel my account. Is there someone who can help me with this.?

Userlevel 1

@Rory Hi, No I haven’t received it yet, and it has been more than 24 hours.

Userlevel 5
Badge +6

Hi @ilir, it can take up to 24 hours for the confirmation to arrive. I can drop you a private message on here, but there’s a queue of queries ahead of you, so we won’t be able to get to it today. 

Have you not received a text from us along the lines of “We’ve received your request to leave iD Mobile”?

 

Thank you,

Rory

Userlevel 1

@Rory I spoke on the phone to one of your colleagues today at 12 pm and he told me it ended my contract and will send confirmation to my email address, but it has been 2 hours and I haven’t received any confirmation yet. Can you please send me email confirmation the contract is ended?? It’s important for me to receive the confirmation and get over and done with this? Why is it this complicated!?

please can you respond? No one is answering the phone, have been on queue for so long now!!!

Userlevel 5
Badge +6

Hi @ilir, the Live Chat team is a separate team to us, so I’m not able to respond there. If you’re still having trouble getting through, just let me know.

 

Thank you,

Rory

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