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I need a pac

  • 28 September 2021
  • 5 replies


I need a PAC code to take my number with me to a different provider. I have text PAC and my date of birth to 65075, but the text won't send. How do i get my pac number? 

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5 replies

Userlevel 8
Badge +5

Hello @Pinkeysparkles,

If you login to your iD My Account online, you can request a PAC.

You can also request a PAC using the iD Live Chat service here.

Anyway, good luck!


Userlevel 7
Badge +10

Hi @Pinkeysparkles,

Let us know how you get on after following the advice from @andewhite. If you need further help, we can sort it here.


Unable to get my pax code. None of the suggestions work


Userlevel 8
Badge +5

Hello @Brillo48,

That sounds frustrating - what different ways have you tried to get a PAC number?

You can get a PAC by calling 7777, use option 4 then select the option for leaving ID.

You might also be able to get a PAC number in a Currys or Carphone Warehouse store.

Good luck anyway.  

Userlevel 6
Badge +4

Hi @Brillo48 @Pinkeysparkles 

Did you manage to get a PAC code for your Mobile number? If you are still having issues obtaining your PAC, please let us know.


Why iD Mobile?