Question

identity fraud

Z
Rank

My father has received letters in his name about an account being set up. He is not an ID mobile customer nor is anyone else in my household. This is a fraudulent account and is identity fraud! Can you please close this account down ASAP. Thanks

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6 replies

Siân
Rank
Userlevel 3
Badge +1

Hi @Zazam ,

I am so sorry to hear this has happened, I understand this must be very upsetting. Please can your Father obtain a Crime Reference Number and contact us directly? We will ensure this is sorted for him.

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Z
Rank

Hi how does he obtain a crime reference number? Also how would you like my father to contact you? Can you give me a direct number?

Thanks

Siân
Rank
Userlevel 3
Badge +1

He can do this here with Action Fraud - https://www.actionfraud.police.uk/

He can then contact us here, via social media, or through live chat on our website.

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Z
Rank

My father does not have social media hence why I am contacting you!! Surely you can investigate this straight away. Also action fraud not does deal with Scotland. 
 

thanks 

Z
Rank

Live chat on your website only work if you have an ID mobile number. No one in my household is an ID mobile customer!

Ryan
Rank
Userlevel 6
Badge +10

Hi @Zazam,

Please ask your father to create an account on this Community so we can help him directly.

Ryan

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