Well after appalling mobile service I decided to cancel my IDMobile contract (rolling month).
I wrote to the head office address in London with relevant information about my service and instructed that I was exercising my right to cancel my contract with 30 days notice.
IDMobile did not cancel the contract or terminate the service at the end of 30 days, instead they continued the service and infact have billed for yet another month.
How do you deal with a company that doesn’t even action written communication to their own headoffice?
I follwed up with an online chat, was advised service would be cancelled, but they have billed yet another month!
How inept do you have to be as a company to fail to cancel a contract once the contractual notice has been given in writing to your headoffice?
How exactly do you give notice if not in the manner specified by the contract?