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Locked ID account

  • 4 November 2018
  • 1 reply
  • 1347 views
ollygilly
I want to cancel my monthly contract but cant access my account. There's never anyone on the Chat line. My phone is broken so cant phone customer service. How am I suppose to give 4 weeks?
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Best answer by Ryan 5 November 2018, 17:18

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Ryan
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Userlevel 6
Badge +10

Hi @ollygilly,

I am sorry to hear that you can't get through to anyone on our Live Chat team. We'll need your personal information in order to look into this further so please can you send us an email 

In this email, please give us your situation along with your Username, Full Name, Full Address & Mobile Number and we'll have this sorted.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.

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