I’ve got a bit of a problem. I’ve currently got a 24-month contract with ID that is set to finish next month, I noticed the other day that I could upgrade to a different contract as mines nearing completion. I decided that as I am happy with my current phone (for the moment) that I would move to a SIM only deal keeping my current number and phone instead of upgrading to a new phone. I followed the upgrade options and ordered a monthly sim using the same ID mobile account as my current contract, I received the SIM and used a spare phone to activate the SIM to check the number and realised that the number and plan was different (I must have mistakenly ordered a new SIM instead of upgrading my current contract) . I have been charged the first month of the new contract (which is fair enough) and have cancelled the direct debit for the new plan as I was unable to end it using the app/website and didn’t want to be charged agian (the direct debit for my current plan is still active and the plan is still running).
Ideally I would like to end this new plan I have set up and then move my current plan into a SIM only plan if possible, keeping my old number (although just ending the new sim is the mian concern at the moment)
Thanks very much for your help