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PAC Code Problem

A
Rank

Hi,

I have just ported my number from EE to ID Mobile, on a 30-day rolling SIM only deal. I now want to port out as the signal is too bad in my area. 
 

  1. A few days into my ID contract, and a 1 day after my number port, I have just requested a PAC through the ID Mobile app. The PAC arrived from ID but it is the same PAC as I received from EE, with an expiry date in 21 days' time (even though it says "this code lasts 30 days")- is this right? Surely I should have a new PAC from ID??
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Best answer by Michelle 25 January 2021, 17:11

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41 replies

J
Rank
Userlevel 1

Hi @tigerfish,

 

Are you all sorted now, or do you require any assistance?

 

Will

Apologies I thought you were talking to me.

T
Rank
Userlevel 1

Top tip on using a proper computer - had been using iPad, but getting further on my Mac

P
Rank
Userlevel 4
Badge +2

Hi @Sarahk 

Welcome to iD Community.

Have you received a PAC and you want a new PAC?

Have you tried contacting our Live Chat team who are able to assist with account related support.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

We are running a limited service via webchat so you may experience extended waiting times. We apologise for the inconvenience this may cause.

Unfortunately, we’re currently working on reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as ‘available’.

If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

Thanks,

Pearl

I request not to message me directly, as this is currently not being monitored.
Will
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Userlevel 6
Badge +8

Hi @Ash2897 

 

I’ll drop you a Private Message now to get this sorted.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
olliekemp
Rank

Hi, I am having the same issue, i am moving back to ee and you have sent me an ee PAC, and the live chat is not working for me 

 

C
Rank

Hi where will i find the message?

 

P
Rank
Userlevel 4
Badge +2

Hi @CAll 

You should be able to see this message in your inbox under your profile.

Thanks,

Pearl

I request not to message me directly, as this is currently not being monitored.
P
Rank
Userlevel 4
Badge +2

Hi @oreynolds33 

Welcome to the iD Community.

I’ve sent you a direct message with further information.

Pearl

I request not to message me directly, as this is currently not being monitored.
C
Rank

i cant log in - its not recognising this user name or the email address linked to the account so i can’t reset password either - can you publicly post the answer as so many seem to be having the same issue anyway - or can you email me directly rather than inside this community?

J
Rank
Userlevel 1

I have the same problem, trying to leave my number can’t be ported as the pac code given is for Giff gaff. Now paying for 2 sims! Please help.

A
Rank
Userlevel 3
Badge +5

Hi @CAll 

Please contact our live chat team who will be able to help you with this.

https://www.idmobile.co.uk/help-and-advice/contact-us

Thanks

Please do not message me directly, as this is currently not being monitored.
S
Rank

I’m having exactly the same issue!  anybody out there who can help.  I moved from EE and took my number to iD, reception is terrible so have taken a new EE contract out and am trying to port my number back, but iD are just giving me the original code I had from EE !  

Michelle
Rank
Userlevel 5
Badge +8

Hi @Sarahk 

We’ll send you a private message on here so that we can verify your details. 

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

 

Thanks. 

 

Michelle 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Will
Rank
Userlevel 6
Badge +8

Hi @tigerfish,

 

Are you all sorted now, or do you require any assistance?

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
C
Rank

I cannot believe what a challenge it’s been to get the right PAC code. I should only take seconds. You texted me my incoming code multiple times so after being unable to get onto chat for several days and unable to reach anyone by phone, I eventually resolved it today on a chat query this morning but that chat took over an hour …. that’s completely unnecessary extra work for your already stretched staff when trading conditions are tough anyway. Getting it wrong so often (based on the number of issues mentioned in community chat) is burdening your team and alienating customers from wanting to use you in the future.  Consistently giving people the wrong PAC code won’t retain those people - it’ll just make it ore likely that they won’t use you in the future….  Just sort it out and get it right first time to avoid all these queries and frustration

P
Rank
Userlevel 4
Badge +2

Hi @Daviechristie @olliekemp 

Welcome to the iD Community.

I’ve sent you a direct message with further information.

Pearl

I request not to message me directly, as this is currently not being monitored.
P
Rank

I have this problem. I am getting the PAC code from ID mobile, but it is starting with VUK! This is both in text message and the id mobile website. 

 

 

D
Rank

As others, I have requested a PAC code due to no signal in my house and all I get is the PAC code I gave idMobile when I joined. Please send me details of how to get an idMobil PAC code quickly.

As a cancer patient running outside checking for calls or messages is not ideal. 

J
Rank
Userlevel 1

As others, I have requested a PAC code due to no signal in my house and all I get is the PAC code I gave idMobile when I joined. Please send me details of how to get an idMobil PAC code quickly.

As a cancer patient running outside checking for calls or messages is not ideal. 

Hi I managed to resolve this with an online chat. It didn’t work from on my phone but did from a computer. Good luck and get well soon.

PavD
Rank
Userlevel 4
Badge +2

Hi @AJeffery76 
Welcome to the iD Community. 
I have sent you a direct message with some further information. 

Regards,

Pav

Angel_of-Harlem
Rank

Hi I'm having the same problem. Can someone help?

D
Rank

Fingers crossed🤞regarding PAC.

Unfortunately the other is terminal 😕

A
Rank
Userlevel 3
Badge +5

Hi @Angel_of-Harlem 

I have sent you a private message with more information. 

Regards 

Aklima 

Please do not message me directly, as this is currently not being monitored.
P
Rank
Userlevel 4
Badge +2

Hi @pettep 

Welcome to the iD Community.

I’ve sent you a direct message with further information.

Pearl

I request not to message me directly, as this is currently not being monitored.
C
Rank

I’m having the same problem.  I’ve still got the Vodafone pac code on my Id mobile number. I want to transfer back to Vodafone and need an Id pac code. Can I be sent a private message with instructions with what I need to do. Thanks 

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