PAC code rejected by ID

Hello @Dlepell,

The OFCOM number porting rules state the gaining mobile network is responsible for completing the number port.

They should be getting this sorted directly with iD Mobile. What has your new provider told you?  

Anyway, good luck.

Interesting, thanks. They said it had been accepted by them and ‘rejected’ by ID

That’s strange @Dlepell - your PAC was issued by iD and accepted by the gaining mobile network, so you’d have thought everything would be okay.

Anyway, this will be a good test of your new mobile provider’s customer service because under OFCOM rules they are responsible for completing the number port to their network - good luck.

Hey @Dlepell, as @andewhite says, your new network provider should have a communications channel with our Porting Team, so they should be able to get this sorted for you.

Thank you,

Rory