I have just ported my number from Vodafone to ID Mobile, on a 30-day rolling SIM only deal. I now want to port out to Virgin (EE) as the signal is too bad in my area.
- 13 days into my ID contract, and 6 days after my number port, I have just requested a PAC through the ID Mobile app. The PAC arrived from ID but it is the same PAC as I received from Voda, with an expiry date in 16 days' time (even though it says "this code lasts 30 days")- is this right? Surely I should have a new PAC from ID??
- The message I received from ID with the PAC says that my bill will be £7.79 if I were to port today. My plan is £5 a month, and my first DD hasn't gone out yet, so that accounts for the first £5, but what is the other £2.79? There are no additional out-of-plan charges shown on my account so far, and I am fairly sure I've not incurred any additional charges.
Best answer by Mohammed
That doesn't sound right at all!
We'll need to look into this further as it's very odd.
Can you email us onand include:
- A link to this topic
- Your Community username (lorrainp)
- Your full name
- Your full address with postcode
- iD Mobile number
- Date of birth
We'll need to cancel the old PAC and pass this to our TechTeam to get the correct one for you!
(I've marked the topic as resolved as we've asked you to contact us via email and we can re-issue the correct PAC from there).