Best answer by Mohammed
It's unfortunate to hear you are in this situation.
If you're on a SIM-only plan, you can look into processing a disconnection for this to avoid further bills until you're able to arrange for a new handset.
If the handset was on a contract with us, you can also contact us to discuss a termination. If you've got time left on this contract, you may be subject to a termination fee.
We do not send out replacement handsets and as there is no insurance on this for you to discuss a claim, your only options would be a repair or arranging for a replacement handset.
Apologies I was unable to provide a more favourable response.