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STAC code requested in error - wanted PAC code

  • 1 September 2020
  • 3 replies
  • 148 views

I tried to request a PAC code but must have made a mistake and got a STAC code instead. When I then tried to get a PAC code it said that I could not because I had already been sent a STAC code. So how do I cancel the STAC request and get a PAC code?

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Best answer by Kevin 2 September 2020, 13:04

Hello there @TopCat1959 

We’ll send you a private message here now so that we can get the ball rolling on cancelling that STAC for you first of all.

Once that’s done, we should then be able to get you a PAC (code) the following day.  Please get back to our private message and we’ll help you further here.

Thanks.

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3 replies

Userlevel 7
Badge +10

Hello there @TopCat1959 

We’ll send you a private message here now so that we can get the ball rolling on cancelling that STAC for you first of all.

Once that’s done, we should then be able to get you a PAC (code) the following day.  Please get back to our private message and we’ll help you further here.

Thanks.

I've passed request STAC code by error instead of PAC code what can I do?

 

Userlevel 7
Badge +9

Hello @melcych 

We’ll send you a PM as we’ll need to get the STAC code cancelled first.

 

Mohammed

 

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