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Still no final bill after providing STAC code

  • 13 March 2021
  • 3 replies
  • 71 views

Userlevel 1

Hello.

5 Working days have passed since giving my new service provider my STAC code from ID, but I am yet to receive anything about my final bill or service disconnect. 

 

I have contacted my new provider and they say that they have registered the STAC code and the service for ID should be disconnected. However, I can still use my ID phone and my billing online says it is continuing as normal.

Can anyone check if my account is going to be disconnected soon an my final bill given?

Do I need to wait longer? 

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Best answer by Mohammed 15 March 2021, 16:33

Hello @Geoman11,

I’ll send you a PM so we can look into this further and confirm the STAC code was used.

 

Mohammed

 

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3 replies

Userlevel 7
Badge +10

Hi there @Geoman11 

If it appears nothing has changed in regards to your old account with us then something may have gone wrong.

We’d like to check your account to look into that for you, though the quickest way we can do that is as follows:

Either contact our Live Chat Team https://www.idmobile.co.uk/live-chat 

-or-

Send a message to our official Facebook or Twitter pages for further help.

Userlevel 1

Hi Kevin.

I have tried the live chat but it is only a Bot that can’t seem to help and I don’t use Twitter/Facebook. Is there any way to contact ID or get someone to find out what the problem is? 

Thanks.

Userlevel 7
Badge +9

Hello @Geoman11,

I’ll send you a PM so we can look into this further and confirm the STAC code was used.

 

Mohammed