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Question

Unable to contact anyone from ID Mobile regarding cancellation of contract

Y
Active Contributor
  • ysnhh
  • Active Contributor
  • 19 replies

I cannot cancel the contract anywhere in the app or online and the live chat does not work! I need to cancel this contract as soon as possible!!

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2 replies

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • 12500 replies
  • April 4, 2022

Hello @ysnhh,

Messaging in this iD online community isn’t real-time, so it could be several days or longer before iD Mobile read your post.

Although I’ve never had a problem using live chat on my Windows 10 laptop, if you’re having trouble using live chat I suggest sending a PM to iD Mobile via facebook or twitter.

Best to contact iD between 9am - 6pm - that way you can PM with a real person.

Anyway, good luck.

 

Forum member (non-iD).
Rory C
iD Mobile Employee
  • Rory C
  • iD Mobile Employee
  • 1684 replies
  • April 7, 2022

Hi @ysnhh, just checking in to see if you still need help with this?

 

Thank you,

Rory

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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