Question

Unable to contact anyone from ID Mobile regarding cancellation of contract

  • 4 April 2022
  • 2 replies
  • 207 views
Y
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Userlevel 1
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I cannot cancel the contract anywhere in the app or online and the live chat does not work! I need to cancel this contract as soon as possible!!

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2 replies

andewhite
Rank
Userlevel 8
Badge +9

Hello @ysnhh,

Messaging in this iD online community isn’t real-time, so it could be several days or longer before iD Mobile read your post.

Although I’ve never had a problem using live chat on my Windows 10 laptop, if you’re having trouble using live chat I suggest sending a PM to iD Mobile via facebook or twitter.

Best to contact iD between 9am - 6pm - that way you can PM with a real person.

Anyway, good luck.

 

Rory
Rank
Userlevel 5
Badge +6

Hi @ysnhh, just checking in to see if you still need help with this?

 

Thank you,

Rory

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