Why no answer? | Join the discussion, ask questions, share advice.

Why no answer?

  • 1 April 2022
  • 6 replies

Userlevel 1

I posted a question re obtaining a PAC code but 24hrs later have still not received an answer. 

Texting 65075 and live chat are both not working. Can someone please let me know what the situation is.  



6 replies

Userlevel 6
Badge +6

Hi @Roy Abey, I can see my colleague Kash has since replied to your thread. If you’re still having issues, please contact the Live Chat team who’ll be able to help.


Thank you,


Userlevel 1

Hi Rory,

I am afraid I have still not been successful obtaining a PAC code. I have tried the Chat Team but have not been able to get through. I will keep trying, but the service seems completely dead



Userlevel 8
Badge +7

Hello @Roy Abey

You can also get a PAC from your iD My Account online.

  • Login to your iD My Account.

  • Go to the My Account page and tap Thinking of Leaving

  • Click Switch or Cancel Now 

  • Choose Leaving cost and follow the instructions 

There’s more about this in the “How do I switch from iD Mobile to another provider?” community article - anyway, good luck.

Userlevel 1

Thank you everyone. I finally got my PAC code after getting through miraculously to the Chat Team

Userlevel 1

I must add that in utter frustration I contacted Ofcom. They have taken it up with iD which requires them to get in touch with me within 5 days to resolve the issue. It is noteworthy that Ofom’s reply also stated that under the regulations “Service Providers must provide a PAC code either immediately over the phone or within a minute by text message...” 

Why doesn’t iD comply with this, and why isn’t it enforced…??

Userlevel 6
Badge +7

Hi @Roy Abey,

I can see that you managed to get a PAC code once you got through to the Live Chat Team.

We provide PAC codes when a customer requests them from us via the correct communication method.



Why iD Mobile?