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Amber WallNewbie

asked in Your Phone & SIM.

PAC code won't submit

I’m trying to switch my number over from three and have entered all the information correctly including my PAC code but I keep getting an error message saying the information is incorrect. Does anyone know how to fix it? I’m using my 44 transaction number that I got from the welcome email.

1 month ago

mourad constantineNewbie

posted in Your Phone & SIM.

proof of usage+ proof of barring

hi i lost my phone as i cal my insurance they ask me for proof of usage document from network provider showing usage dates must contain IMEI number .proof of barring document from network provider showing date device bsrred i need help

1 month ago

pb46Civilian

asked in Your Phone & SIM.

Phone got stolen - Insurance company asking for Proof of Usage document confirming the make and model of the device, the first and last dates the device was used with your SIM card, along with the IMEI number and/or serial number.

My insurance company has asked me to get the Proof of Usage document from ID Mobile that confirms the make and model of the device, the first and last dates the device was used with your SIM card, along with the IMEI number and/or serial number. Can someone please assist me with this?

1 month ago

jengarwebCivilian

asked in Plans & Upgrades.

Rollover conundrum

So after looking at some previous posts about issues regarding data rollover, I can’t seem to find the conundrum I’m presented with. Well it’s not exactly a conundrum, but more of I’m really confused. As I believe it, that whatever data allowance you don’t use on your plan from this month is rolled over to the following month. So for example, on my 50GB plan, if I only use 1GB of data this month, leaving me with 49GB. This is rolled over and added to my new 50GB leaving me with 99GB in total next month. If this is the case, my recent ID bill logged that I only used 446MB of data for this month (it’s for my new iPad and I’ve not been anywhere with it yet) but only carried over 6GB. My ID mobile app is only showing 56GB/50GB. Surely, it should be showing 99GB/50GB as I’ve only used less than 1GB Maybe I’ve totally misunderstood how it works. Can some please enlighten me.

1 month ago

Robert WhitakerNewbie

asked in Coverage & Network.

always engaged

when i call my husband he is always engaged even when not on the phone

1 month ago

NiamhsmumNewbie

posted in Your iD Account & App.

abroad data being used by someone else!

I’ve just had a painstaking live chat which the person was lovely however I believe my daughters day at has been stolen. her roaming data has exceeded 30gb to 115gb.We’ve not stepped foot out of the UK this year. I’ve been told I have to wait for a usage report. has anyone else had this! I don’t know whether it’s identity theft a data breach or something else entirely!im so stunned!

1 month ago

Stumac27Civilian

asked in Your Phone & SIM.

activation issues

Basically my sons phone ended up at the bottom of a lake today, picked up the replacement sim however when trying to log in to id mobile ap I get as far as the text message code and obviously the sim isn't activated and the text goes to a number I can't access

1 month ago

mtb87Civilian

asked in Coverage & Network.

No phone data

Mobile data is not working, I am unable to access internet on my phone. I have checked the postcode checker and it says no issues but I still do not have any data. Is this happening to anyone else?

1 month ago

Skifran01Civilian

asked in Your Phone & SIM.

SIM says my phone is not recognised but is compatible - has been working but just stopped - why?

So - I’ve been with ID for just over a year - and it’s been working fine. However, about a month ago, I was getting no coverage or data except when I could link to wifi (so COMPLETELY useless for maps, receiving whatsapps on the go etc). I’ve tried all the switching on an off, taking card out etc but to no avail. I have an iPhone 13 mini which is compatible, my bills are all up to date - could someone let me know what’s going on - when I go into settings it just says ‘phone not recognised’ - extremely frustrating and the online chat has just been an awful experience….. how do I get to engage with a human? Many thanks, Skifran

1 month ago

ICampbellNewbie

asked in Your iD Account & App.

details do not match death loop

I’m trying to allocate my phone number to my ID Mobile app. I keep getting “sorry details do not match”. ive tried everything I also can’t get chat workingive run out of options and I’m 2 hours deepplease help

1 month ago

KjamesNewbie

asked in Your iD Account & App.

app access

I am not able to access the app and not able to find support to do so. I have tried the community and the chat. I do not use social media…. I keep cannot log onto the app. I keep getting the message Sorry, your details do not match our records' please help I need to top up and can’t do this on the web. Or at least I can’t find out how to!!!

1 month ago

SandraZNewbie

asked in Bills, Payments & Charges.

outstanding payment

Good evening, i have paid my bill on 6th of July but i cant call to someone and take calls from someone, because it is still "outstanding payment", but i paid, money was took off from my bank account, please help me, i need my working phone, why i cant call to someone?

1 month ago

EdwardBuzzardNewbie

asked in Your iD Account & App.

Transaction Number

Please could someone contact me with a Translation Number - I did not receive a welcome email with it and now I can’t transfer my number. Thanks.

1 month ago

KalleNewbie

asked in Your Phone & SIM.

I have no 5g!

Hi, I know my phone (Nokia XR20) definitely works on 5g as I've had it before when I was using 02. Now on ID Mobile none of my 5g features active or display. I even went to Currys yesterday to get my SIM changed. Still no luck. Any ideas please?

1 month ago

rumobileCivilian

asked in Roaming & International.

Sometimes can't make international calls - please help

I have a pay as you go sim. I've topped up so I definitely have the funds. Sometimes international calls work, sometimes it doesn't. It's very frustrating. I'm mainly calling Nigeria. The country code is added to the phone number. When the call doesn't work, it doesn't ring but the call appears connected so I start getting charged. Then I get this text "Calling abroad from the UK is chargeable and is not included in your standard allowances or add-ons. For international calling rates, please visit our international call charges page: https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges" International calls is enabled in my account, and like I said, I can sometimes make calls to the same numbers and sometimes I can't without changing anything.

1 month ago

Donna BanyardNewbie

asked in Roaming & International.

data bundle for turkey

Please could someone tell me if it’s possible to buy a data bundle whilst away rather than the roaming charges daily? Thank you

1 month ago

135JoJoNewbie

asked in Getting started with iD.

Network locked

My sim only deal has completed today but my phone is network locked so I cannot dial or receive messages

1 month ago

tvainNewbie

asked in Thinking of leaving?

Unlimited calls but cant call free number due to bill cap

I’ve been trying to call 150 which is a free number however, it keeps saying I have reached my bill cap limit. My package includes unlimited calls and the cap is currently on £0. I’ve tried increasing the bill cap to see if the call goes through but still the same result. Please can someone help 😞

1 month ago

LJHCivilian

asked in Coverage & Network.

poor reception

Poor reception since upgrade using same sim Gone from iPhone 11 to iPhone 13 Had great coverage on old phone . Regret upgrading 😔

1 month ago

Kathryn180Newbie

asked in Getting started with iD.

no welcome email

Hi I have no received my welcome email with transaction number

1 month ago

R2mjNewbie

asked in Roaming & International.

Split time between UK and Channel Islands

Hi, I split my business time between Guernsey and the UK, spending about 50% of time in each place. If I had an id Mobile SIM it would work in both places, are there any caps on usage of roaming data and minutes (in Guernsey) Vs domestic minutes (in UK) other than the plan I buy? R.

1 month ago

Lewisjgriff96Newbie

posted in Plans & Upgrades.

paid my contract yet my services dont work

My account got suspended as I forgot to update payment details. As soon as I recieved the text today I paid it, but my services don’t work, minutes calls data etc. impossible to get through to someone in the phone please help

1 month ago

Pauline1808Civilian

posted in Your Phone & SIM.

Activating replacement sim card

My friend lost her phone and has been to the ID mobile shop and got a new phone and SIM card.problem I am having is that when I try to activate the new SIM card it asks to register her mobile number and the verification process after completing the details sends you a text message to the phone number you put in the details.My problem is how do you respond to a text message if the sim Card has yet to be activated?

1 month ago

Saima YousafCivilian

posted in Bills, Payments & Charges.

problem with my direct debit

Hi I changed my direct debit form my app well a head before due date. You took the money from my other bank account but also refunded the money same day. I didn’t notice what’s going on. I open my app few days back and noticed you are saying £10 payment is due. So I make payment straight away. But I’m still confused why you didn’t accept my new direct debit request as you took the money and refunded back. Now I’m receiving letter from you. Can you plz answer me or call me now

1 month ago

Regina KrizsánNewbie

asked in Your iD Account & App.

transfered number issue

Yesterday i requested to transfwe my old number from GiffGaff to ID mobile. Today i got a messege that my number been transfered. In the ID mobile app still showing my ID mobile given number not my old one. When someone tries to call me on my old number its ringing but on my phone no sign of any calling to answer or missed calls at all. When i am trying to call someone, the call fails. What can i do?

1 month ago

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