Skip to main content

My iD.

Everything you need to know about iD Mobile.

25919 Topics
Edgarasz
Newbie
EdgaraszNewbie
asked in Community Archive.
Why i get no Service after 10days in EU country.

Hello all today stopped show connection(no service) i am abroad around 10days and can do call/message/data i am in eu country. Tried lot of things but no success. Any help? (Same happen with my wifes id sim card)

2
Mohammed
iD Mobile Employee
6 years ago
LGV20User
LGV20User
asked in Community Archive.
LG V20 mobile users

I am trying to use iD with my new LG V20 phone but without luck. I have configured the required settings but I can't ring out, nor could I receive any calls or text but I can receive voicemails. If there anyone having the same problems? Thanks Tet

1
Mohammed
iD Mobile Employee
6 years ago
Milly1983
Milly1983
asked in Community Archive.
Does an ID sim work on a EE phone

Does the ID sim work on EE phone

1
Mohammed
iD Mobile Employee
6 years ago
Roger Allen
Newbie
Roger AllenNewbie
asked in Community Archive.
a bundle of £5.00 just now was bought by mistake. The account owner [who is my husband] Mr Roger Allen has died. How do i get my money back?

Mr Roger Allen [b][REMOVED PERSONAL NUMBER][/b] has now a closed account. Maria Eva Allen [myself who is the wife] has an account with you. My mobile number is [b][REMOVED PERSONAL NUMBER][/b]. My mistake. I topped up my husband's phone by £5.00 an hour ago. Roger Allen has died on the 2nd of July and his phone is not being used. My account has a direct debit arrangement every month. Kindly return my £5.00 that I just paid for my husband's bundle. To show good faith and as |I am a customer, I am hoping you will credit back my account with the £5.00 Thank you in advance

5
Kevin M
Legend
6 years ago
C
Civilian
CarolCivilian
asked in Community Archive.
International calls

Why is it cheaper (at 12p per minute) to call an Australian mobile from the UK on PAYG than on a monthly contract (19p per minute)

1
Mohammed
iD Mobile Employee
6 years ago
V
Newbie
venoxNewbie
asked in Community Archive.
unable to register on iD mobile (Please check your personal details again.)

I got my new phone today. I downloaded the iD app but it would not let me register so came online and tried to do it via the iD website, but this will not let me either. I keep getting a message saying "Please check your personal details again". The details I am inputting are correct so not sure what is going wrong?!

4
V
Newbie
6 years ago
Colinh
Colinh
asked in Community Archive.
What do this symbol mean?

[img]https://uploads-eu-west-1.insided.com/idmobile-en/attachment/01ef81d5-0ba3-42c6-9da3-5e4e8d6eaded.jpg[/img]jJust signed up to id and this has appeared.. What does it mean? Thanks.

1
Mohammed
iD Mobile Employee
6 years ago
F
Newbie
FreRavNewbie
asked in Community Archive.
ID App rejecting details

When I enter my details the app rejects details, but not specific on which is wrong/right? Downloaded app on android.

3
Mohsin
Legend
3 years ago
G
Greta12
asked in Community Archive.
Not registering with network when abroad

Hello. Me and my friend just landed in Latvia and drove to Lithuania. We both use iD and have been unable to use our phones from the moment we landed. Neither of the phones (OnePlus 5t and Huawei) can register with a network, so we are unable to call, text or roam in either country. We checked if roaming feature is turned on our phones and iD app - it is. We tried to choose network manually - still not registering. Tried to just edit APN - no difference. Then deleted existing APN and created new one following headlines on this community - nothing. Bear in mind that phones were rebooted after every try. Also my friend has a dual sim card and the second, Lithuanian operator one, is working perfectly, so it's clearly iD problem. I would appreciate any kind of advice given, because like this I cannot contact anyone. Live chat of iD is "too busy" and there is no other line to ask for quick advice. Thank you.

6
Lanahannah
Newbie
6 years ago
F
Firthy21
asked in Community Archive.
When do you deliver?

I have looked through the FAQs regarding delivery, would i get a new phone delivered monday if i ordered it friday or would it come saturday?

1
Mohammed
iD Mobile Employee
6 years ago
T
Tracey
asked in Community Archive.
Data Usage incorrectly showing in app

I have just put my new sim card into my phone & activated my account, my phone was already connected to wifi but my data usage shows 50Mbs, how?

9
Michelle
iD Mobile Employee
3 years ago
Suzie
Civilian
SuzieCivilian
asked in Community Archive.
I want an additional contract

HI I'm looking for another contract

1
Mohammed
iD Mobile Employee
6 years ago
fedupdotcom
Newbie
fedupdotcomNewbie
posted in Community Archive.
I need a copy of my bill

why does this company not respond to a problem

6
Mohammed
iD Mobile Employee
6 years ago
Art477
Newbie
Art477Newbie
asked in Community Archive.
Having a problem paying my bill

I've been trying to pay my bill via the app and I keep getting an error message? Not sure what the problem is, been doing it this way for 18 months with no issues. Tried the website and got the same message..."An error has occurred, please go back" Not sure what to do next? Be really greatful for anu help anyone can give me.

3
P
iD Mobile Employee
4 years ago
Jark0pr0
Civilian
Jark0pr0Civilian
asked in Community Archive.
New sim activation

Hello,i just got new sim card from carphone.I was trying to activate it but i need to eneter my ID mobile number and i have no idea where i can find it(i just got sim card number) what should i do now?

3
Mohammed
iD Mobile Employee
5 years ago
U
Newbie
UmaNewbie
asked in Community Archive.
Dead battery

Hello everyone. Had my contract with ID mobile for 3 years now, windows phone.. The battery appears to have died and is not charging from the original charger or slow charger. A week or so now. Attempted to charge again and phone swelled lightly and cracked screen. Will ID replace the handset? Have been unable to use phone for over a week. Have tried contacting via the web chat but it is continually busy. Thank you if you give any advice.. Failing that I will ring on another phone when available.

3
P
iD Mobile Employee
4 years ago
Emma j
Emma j
asked in Community Archive.
Issues with Card Verification

TThis is getting very frustrating I either can't cluck on start date for card or its telling me my card vefication could not be done? Help?

1
Mohammed
iD Mobile Employee
6 years ago
walker182
walker182
asked in Community Archive.
Free data roll over - Three Lions Add-On

I had free data rolled over (450mb) this month which was added to my new monthly allowance (250mb) to give a total of 700mb. I have used almost 300mb and my ID appreciate shows that I still have over 400mb left. However received a text today informing me that I had now used over 80 percent of my allowance. The rollover was from data given free as a World Cup promotion. Can I ignore the text and reply on the balances showing on the app to ensure that I don't get billed for additional usage?

1
Mohammed
iD Mobile Employee
6 years ago
Aayush10
Newbie
Aayush10Newbie
asked in Community Archive.
Roaming charges

Hi will still get the above even if i not make or take call on my number Can I get answer on email address below as the one given is not access able at present [b][REMOVED PERSONAL EMAIL][/b] Many thanks Sanjay

1
Mohammed
iD Mobile Employee
6 years ago
klrobson
klrobson
asked in Community Archive.
Lost Phone, Forgotten Password

I have lost my phone and would like to log into my account to order a new sim card, but to change my password I need a code which is sent to my phone. How can I change my password without my phone?

29
Tom
iD Mobile Employee
1 year ago
Mandymoo
Civilian
MandymooCivilian
posted in Community Archive.
Calls from ID?

Over the past couple of days on my sons phone he keeps getting calls from ID mobile saying they need to speak to me about my account but I don't know why as my bills not due and I am not due an upgrade for his phone. The number they leave me to call is a 004 number but the close at 5pm so I can't even call them back. Anyone else had this? Tia

1
Mohammed
iD Mobile Employee
6 years ago
frank
frank
asked in Community Archive.
How much does it cost to use phone in Turkey

how much does it cost to use my phone in turkey

1
Mohammed
iD Mobile Employee
6 years ago
A
Newbie
al1664Newbie
asked in Community Archive.
Activating a replacement SIM

i didn't receive SIM by post so went in to store and received a different SIM . I need to activate it ???

2
Mohammed
iD Mobile Employee
6 years ago
D
Civilian
dragonthiefCivilian
asked in Community Archive.
Can I switch direct debit details to credit card?

I'd like to switch from paying by DD from a bank account to regular payments from a credit card. How do I do that?

2
D
Civilian
6 years ago
Femstar
Femstar
asked in Community Archive.
Huawei P20 Pro Earpod Offer

I recently ordererd p20 pro but it didn't come with the ear bugs deal.

1
Mohammed
iD Mobile Employee
6 years ago
Terms & Conditions