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My iD.

Everything you need to know about iD Mobile.

25958 Topics
Becki
Becki
asked in Community Archive.
outstanding bill but the money has left my account

after changing what account my bill comes out of, this months bill failed to come out leaving me with an outstanding bill and unable to use my phone. I paid it on the ID app and the money came straight out of my account but my phone still isnt working and still says I have an outstanding bill. has anyone else had this problem? Im finding it difficult to even be able to get through to an adviser as it wont accept my details and im not sure what to do.

1
Ryan
iD Mobile Employee
6 years ago
Eddie
Newbie
EddieNewbie
asked in Community Archive.
Cancelled number

Hi, my ID number was cancelled, is there any way of activating it again or transferring it to O2 and keeping the number.

1
Ryan
iD Mobile Employee
6 years ago
P
Newbie
paulpaNewbie
asked in Community Archive.
Upgrade

If I have just taken out a 1 month contract on £3.50 a month deal, how do I go about changing to the £5 a month sim?

1
Ryan
iD Mobile Employee
6 years ago
T
Newbie
TerrieterrieNewbie
asked in Community Archive.
Got an upgrade on Saturday

Need my phone because of family my only means of contact

1
Ryan
iD Mobile Employee
6 years ago
M
Newbie
martind236Newbie
asked in Community Archive.
Sim undelivered

Hi. I've recently ordered a SIM card, I've had confirmation that it's been dispatched but since found out that I've made an error in the postal address. I'd like to update my address so a new card can be sent out but can't seem to find the live chat without an account (which I believe I need to get the iD mobile number for). Just wondering how best to go about this to get it sorted. Thanks, Martin

3
Ryan
iD Mobile Employee
6 years ago
juliebarnett
Newbie
juliebarnettNewbie
asked in Community Archive.
Problems with voicemail

If someone rings my voicemail says "the number you have dialled has not been recognised". It is the general voicemail number 07782333123. Any ideas

3
Ryan
iD Mobile Employee
6 years ago
A
Newbie
ArchieNewbie
asked in Community Archive.
Can't get data abroad

Hi All, I've recently started with ID mobile but haven't been able to get data abroad in two recent trips to Barcelona. I've followed all the steps listed in the guide to using your phone abroad as well as setting the APN to ID mobile's as suggested in this forum. I've also tried my SIM in my girlfriend's phone with no success whereas her BT SIM works fine in my phone. I'm able to connect to networks and phone/text, just not use my data. Can anyone shed any light on what might be the problem? Many thanks, Archie

3
Ryan
iD Mobile Employee
6 years ago
Anthony Clewes
Anthony Clewes
asked in Community Archive.
Data usage.

My bill is due on the 17th day of each month and I have received a message today telling me I've already used 80% of my monthly data allowance already? Why is this happening almost every month?

5
Ryan
iD Mobile Employee
6 years ago
D
Newbie
DarrenNewbie
asked in Community Archive.
Unlock code for iphone

Hi my 2 daughters have recently got new phones and there old handsets need unlocking so i can use my sim in them. I get the hand medowns lol. Both on id mobile. Hiw do i unlock them to any network. Thanks darren. Both iphone 6 s.

3
Mohammed
iD Mobile Employee
6 years ago
S
Newbie
SarahjnNewbie
asked in Community Archive.
H+ not 4g

Have just switched to idmobile from O2 which always connected to the internet using 4g on my Samsung galaxy j5. When using the SIM card from idmobile the phone will only connect using h+ which is much slower. How can I get it to use 4g instead?

2
rover220
6 years ago
B
Newbie
Bob77777Newbie
asked in Community Archive.
WifFi calling for Samsung Galaxy A5 2017

HI, I have 2 contracts with ID, both including Galaxy A5 2017 phones. The one my wife uses is useless here at home due to zero signal inside the house, so I was excited to learn that Wifi calling had been implemented. The problem is that Galaxy A5 2017 is not on the approved list, despite having the wifi calling facility on the phone itself. The question is...Can I use the A5 as it has the feature, or do I have to wait until ID implement it for this phone, if ever. She has a year to go and with the exception of the signal at home is happy with ID. I use EE and would Xfer if ID fixed it for the A5. Thanks Bob

1
Mohammed
iD Mobile Employee
6 years ago
S
Sulayman
asked in Community Archive.
Issue registering and getting PAC code

I want to register for the app but it wouldn’t let me, when I enter my details, it says they aren’t incorrect for some reason and I also want me PAC number and when you call ID to ask for it, they’re no options available suggesting that

1
Mohammed
iD Mobile Employee
6 years ago
Poppy Reeve
Poppy Reeve
asked in Community Archive.
PAC code input place

How do I register my PAC code with ID so I can keep my old number?

1
Mohammed
iD Mobile Employee
6 years ago
Jeanette76
Newbie
Jeanette76Newbie
asked in Community Archive.
Coverage problems on Doogee X10

Hi I have a doogee X10 3g mobile and my phone is staying on h+

1
Mohammed
iD Mobile Employee
6 years ago
B
Newbie
BrianoNewbie
asked in Community Archive.
Sim not working

Hi. I signed up for sim on Friday 31st August. It arrived Tuesday 4th September. Sim doesn't work. I need ID Mobile to send me a replacement. I sent them an email and they have not yet responded. Help!!! Please. Thanks Brian

1
Mohammed
iD Mobile Employee
6 years ago
P
Newbie
paulpaNewbie
asked in Community Archive.
Three Phone and ID sim

Will my phone need to be unlocked, it has had a 3 sim in past

1
Mohammed
iD Mobile Employee
6 years ago
P
Newbie
paulpaNewbie
asked in Community Archive.
Tariff Change?

Is it possible to easily upgrade the £3.50 a month to £5 a month sim?

1
Mohammed
iD Mobile Employee
6 years ago
Pete.botterill
Pete.botterill
asked in Community Archive.
Replacement SIM

Im on a sim only contract that has a micro SIM, I'm getting a new phone that takes nano and was wondering if you can get a new different size SIM, but keep contract and number ?

1
Mohammed
iD Mobile Employee
6 years ago
marion43
Newbie
marion43Newbie
asked in Community Archive.
Bill reminders incorrect?

why am i getting reminders about my mobile bill when i have allready paid . my next bill isnt due untill october i want an answer asap

3
Mohammed
iD Mobile Employee
6 years ago
Cave2041
Newbie
Cave2041Newbie
asked in Community Archive.
Activation server is unavailable

I bought a new phone and I’m trying to put my sim in it and neither the new sim or my old sim works in the new phone. It lets me choose a WiFi and then when it says it’s setting up a message pops up “the activation server is temporarily unavailable please try again later”- I’ve done this for 2 days and the same message pops up every time

3
Mohammed
iD Mobile Employee
6 years ago
D
Newbie
dirk1978Newbie
asked in Community Archive.
Default Capping £50?

My daughter's next phone bill is showing as £83 so far. Only after creating an account and logging in did I see this and saw that the capping set to £50. Why on earth is it this high by default? Also the page says that I'll never pay more than £69 with that cap which is obviously incorrect if my next bill is £83. I've now changed the plan which I would have done earlier if I'd known the cap was set like that. As far as I was aware the limit was the amount of data available on the plan. I didn't know about a cap or that it was that high.

3
Mohammed
iD Mobile Employee
6 years ago
Thebosbos
Newbie
ThebosbosNewbie
asked in Community Archive.
Do Id mobile not provide a replacement when your phone is being repaired?

Hi, I got a Sony Xperia xa1 in February and the phone turns itself off intermittently, this has now got so bad hat it's unusable. I took my phone into the west quay store in Southampton and they said it would have to be sent for repair, they said they couldn't offer a courtesy phone as they were all being used and to go to the other Southampton store. I went to the other store and they said that id mobile don't provide courtesy phones. Now my phones in for repair for two weeks and I don't have a phone at all. So are they just messing me about saying they don't have phones? It's a bit poor paying for a service and then having a faulty phone and no way to use my number.

1
Mohammed
iD Mobile Employee
6 years ago
F
fv0024
asked in Community Archive.
SIM not active

Hi, I'm a new customer and received the iD Mobile SIM card yesterday by mail at my residential address. I've inserted the SIM card into my mobile phone but it doesn't seem to be active: it's not registering on any network. I've tried both manual and automatic network scan. Same issue on another mobile phone. I have coverage of all the UK mobile networks, including Three network: I've tested it other friends and colleagues' SIM cards. How can I get my SIM card activated? Thank you

2
Mohammed
iD Mobile Employee
6 years ago
C
Cam236
asked in Community Archive.
Registration probems

Having difficulty registering an account on the app, my mobile number is fine but the email address and date of birth arent right even though im pretty sure they are 100% correct

1
Mohammed
iD Mobile Employee
6 years ago
A
Civilian
AislingfmCivilian
asked in Community Archive.
No service in the USA

Hi I arrived in the USA on Monday. Intially I had to turn my iPhone 5s on and off several times before it would connect to T mobile and has then went to no service again yesterday. I have tried turning it on and off and turning 4g off in case that helps but it makes no differance. Your agents are busy and there is no option for me to call you using whats app. I’m here for two weeks so I need service. What can be done? Thanks Aisling

1
Mohammed
iD Mobile Employee
6 years ago
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