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My iD.

Everything you need to know about iD Mobile.

26604 Topics
S
Civilian
sriguruswamibobonandaCivilian
asked in Community Archive.
Chat lines down?

I see advice on a number of relevant queries - stolen phone, need new SIM card, am abroad, etc - to contact the chat service. There is no link showing on the chat service page. Why? And without the chat and no access to a phone at present, how am I to order a replacement? I have cancelled the SIM in the stolen phone.

1
Ryan
iD Mobile Employee
6 years ago
P
psaksena
asked in Community Archive.
New sim

Hi, I am planning to buy a sim for my one year stay in UK. However, with the sim I purchase I want to make international calls. So if I buy sim only of £3.99, a) how will the international calls go through? b) if any amount is to be kept as balance for international calls and how will that amount be paid? c) what is the procedure for the monthly recharge of the sim card?

1
Ryan
iD Mobile Employee
6 years ago
H
Civilian
HMarshall123Civilian
asked in Community Archive.
Travelling to TURKEY

I AM DUE TO GO ON HOLIDAY ON 11TH OCTOBER 2018 What do you advise to do with my phone? Kind regards Heather

1
Ryan
iD Mobile Employee
6 years ago
S
Stacey
posted in Community Archive.
How much is my phone bill?

Hi how much is my phone bill plz

1
Ryan
iD Mobile Employee
6 years ago
tobywhaymand
Civilian
tobywhaymandCivilian
asked in Community Archive.
OUKITEL C5 Pro Phone Compatibility

[h2][b]Has anyone brought the OUKITEL C5 Pro phone? Basically is it compatible with the Three Network/ID? [/b][/h2] ID just to clarify ID is a virtual network so a phone would need to be able to use Three's 4G bandwidth for it work on ID because ID (or rather the Dixon Group) just buy Three bandwidth and rebrand it. https://www.sunsky-online.com/product/default!view.do?subject.id=536386

5
Ryan
iD Mobile Employee
6 years ago
A
Civilian
Analyser69Civilian
asked in Community Archive.
No Data Roaming in Croatia ?

Just back from 10 days on Croatia; could not get any mobile data wherever I went. Thank goodness most bars/restaurants have free WiFi. I have successfully used my phone in Spain many times and yes, I have tried all the usual cures .... there just does not appear to be any mobile data coverage in Croatia ... texts and calls work fine

2
A
Civilian
6 years ago
B
Civilian
boodysaspieCivilian
asked in Community Archive.
Idiot selected wrong carrier after upgrade

I just received a notification of a software update to my Galaxy S7, and I installed it. As part of the install the phone rebooted and I was asked to choose my carrier - Three or iD. For some reason I chose Three instead of iD. How can I correct this cockup? Thanks

2
B
Civilian
6 years ago
Carol21
Carol21
asked in Community Archive.
Issues Placing order

For some reason my bank sort code isn't being recognised and so I'm not being allowed to complete the payment part of placing my order - any ideas?

1
Mohammed
iD Mobile Employee
6 years ago
B
BigHungryChicken
asked in Community Archive.
Visual Voicemail for iPhone

I know you currently do not support Visual Voicemail but is there any chance you could add support for this? As I would find it very beneficial

1
Mohammed
iD Mobile Employee
6 years ago
N
Nutshell
asked in Community Archive.
Huawei mate lite

Hi, My new phone was working, 2 days later I'm not getting a signal but it's not id signal as my sons phone is fine. Any suggestions please as its been off all day and driving me nuts!! thanks

1
Mohammed
iD Mobile Employee
6 years ago
C
cpparsons
asked in Community Archive.
Suggestion - add warning about cruise ship roaming costs

I live in Southampton and embarked on a cruise ship at Southampton docks for an European cruise. My mobile had data enabled as I thought it was covered by European data roaming. However within a few hours I received a warning that my data capped costs had been reached. Please add a warning that cruise ships (even in port) are not included in your normal data allowance. many thanks C

1
Mohammed
iD Mobile Employee
6 years ago
Saidy
Saidy
asked in Community Archive.
sim locked by operator

Says what it is innit

1
Mohammed
iD Mobile Employee
6 years ago
LizzieC
LizzieC
asked in Community Archive.
Can I add a second Sim only deal to my account?

I want to buy a second sim card but want to manage within the single account for ease...is this possible?

1
Mohammed
iD Mobile Employee
6 years ago
V
Civilian
valentin
asked in Community Archive.
Why no 4G data when roaming in EU country?

Hello, I am on vacation in Romania and not only I have no access to 4G data but the HSDPA+ connection is very choppy - it can't be used for streaming video, nor audio; even browsing the web is a pain as I often got "The page cannot be displayed" message (I have to refresh the page a couple of times for it to correctly load). Here is an output of pinging the Google DNS with a latency I consider unacceptable: [val@val-archlinux ~]$ ping -c 20 -i 5 -s 1024 -W 3 8.8.8.8 PING 8.8.8.8 (8.8.8.8) 1024(1052) bytes of data. 1032 bytes from 8.8.8.8: icmp_seq=1 ttl=117 time=298 ms 1032 bytes from 8.8.8.8: icmp_seq=2 ttl=117 time=7173 ms 1032 bytes from 8.8.8.8: icmp_seq=3 ttl=117 time=1966 ms 1032 bytes from 8.8.8.8: icmp_seq=4 ttl=117 time=441 ms 1032 bytes from 8.8.8.8: icmp_seq=5 ttl=117 time=354 ms 1032 bytes from 8.8.8.8: icmp_seq=6 ttl=117 time=264 ms 1032 bytes from 8.8.8.8: icmp_seq=7 ttl=117 time=10006 ms 1032 bytes from 8.8.8.8: icmp_seq=8 ttl=117 time=4843 ms 1032 byt

3
V
Civilian
6 years ago
betheluned
Civilian
bethelunedCivilian
asked in Community Archive.
capped allowance

I have a cap on my daughter's phone which should mean she can not go over £25. Well her current phone bill is £44 . This isn't the first time it's happened and my app tells me once she reaches her cap she can't use the services yet clearly they are charging extra. Difficult to contact them can't find a number on app and previously her bill has been £100 . Not happy at all.

8
Mohammed
iD Mobile Employee
6 years ago
P
Civilian
paulpaCivilian
asked in Community Archive.
Wifi Calling minutes

Do calls over wifi use the minutes you have on the sim card?

2
S
Rookie
6 years ago
M
Civilian
mmburrows
asked in Community Archive.
Mobile call charges

Will I be charged for ringing Spain from the UK , or will it be from my allowance.

1
Phil
Newbie
6 years ago
Debbie
Civilian
DebbieCivilian
asked in Community Archive.
Phone works perfectly, then move 60miles and it says ‘Not registered on network’???

I have tried going through search networks and pressing ID - but still nothing.

2
Phil
Newbie
6 years ago
gearbox162
Rookie
gearbox162Rookie
asked in Community Archive.
You have the G6 play and G6 Plus....where is the G6?

You have the G6 Play and the G6 plus being sold. You do NOT have the G6 standard though. How come??

1
Phil
Newbie
6 years ago
GlennCarmichael
Civilian
GlennCarmichaelCivilian
asked in Community Archive.
Voicemail bug

I constantly have a red dot on my voicemail symbol, which tells me I have a voicemail. When I really do have a voicemail, I listen to it and then delete it (press #3), but the red dot remains. This is very frustrating and means that I can easily miss important voicemails. Today, I discovered that even though I have consistently deleted voicemails, when I go to voicemail and press #1 it will play through all the voicemails that I have received since I became an ID Mobile user. So, it seems that the voicemails have not really been deleted. My phone is an iPhone 5s.

1
Phil
Newbie
6 years ago
S
St Barbara
asked in Community Archive.
Roaming

Have been told I have used 80% of cap despite not having used calls or text whilst on holiday in Spain and only hotel wifi why? cant find where to get help direct from ID

1
Phil
Newbie
6 years ago
M
Civilian
macgrumpyCivilian
asked in Community Archive.
How do I find my pin?

When I am asked for my pin, the last two numbers of my bank account and the last two numbers of my phone number, I am told it is not recognised. I transferred my phone number from my previous phone and can only think iD wants the 2 numbers from the number supplied when I purchased my sim; which I no longer have. How do I get around this problem when I can't get to speak to anyone and the chat line operatives are always busy?

2
M
Civilian
6 years ago
lcaldwell
lcaldwell
asked in Community Archive.
Unlocking iPhone SE after contract has ended

Can anyone help with how I go about unlocking my iPhone SE now that my 2 year contract has ended? Thanks

1
Phil
Newbie
6 years ago
marcella98
marcella98
asked in Community Archive.
previous address

hi, i'm trying to buy a sim card on the website but it's asking for my previous address, which wasn't in the UK and the website doesn't accept that. Wanted to ask this on the live chat but the contact page doesn't have a link to it for some reason.

1
Phil
Newbie
6 years ago
Ollie745
Ollie745
asked in Community Archive.
Activate replacement sim

I need to activate my replacement sim but there is never any free agents on the live chat.

1
Phil
Newbie
6 years ago
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