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3G is being switched off. What do I need to do?

1 year ago

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Recent feedback. Most views Newest first

Gini WilkinsonNewbie

asked in Community Archive.

phone hack

what should I do if my phone has ben hacked

3 years ago

TmcdNewbie

asked in Community Archive.

upgrade not confirmed

I have upgraded my plan and the money has left my account but I haven’t received any confirmation from ID about it. Has anyone experienced anything similar? Do I need to re-order the upgrade.

3 years ago

hevmarshallNewbie

asked in Community Archive.

I need help, I can't get in touch

I need to speak to an actual person. Your live chat does not work. You do not have a phone number with anyone on the other end. What kind of crap is this!!! How you have any customers I will never know. Someone needs to contact me ASAP

3 years ago

HellsbellesNewbie

asked in Community Archive.

bad reception on calls

I’ve been having bad reception during telephone calls for months. I even bought a new phone but still the same. Could it be my sim?

3 years ago

Aneczka860Newbie

asked in Community Archive.

Double charged for upfront costs

Hi, I’ve been double charged for upfront cost off my upgrade phone, contacted live chat and was told to contact Carphone Warehouse, when contacted them was told that because purschase was made through idmobile.co.uk need to sort it with you, got lost now with what to do next .

3 years ago

robsprattNewbie

asked in Community Archive.

Unable to send SMS messages from UK to France

I’m unable to send any SMS messages to my brother’s French mobile even though roaming and International are active on my account. There’s no error code. It just says “Not delivered”. Any ideas? Thanks

3 years ago

fortunookieCivilian

asked in Community Archive.

ID cancellation last bill

Hi, I have ended my plan a few months ago and I received my bill a month ago. I have then cancelled my direct debit a couple of weeks back. I received an email saying I should set it up back in order to pay anything left.However I have already received my final bill and I cannot open a closed account. How can I be sure I paid everything? I cannot contact the number available since I am stuck abroad because of COVID… (from abroad it is not possible to join +44333037777)

3 years ago

hrishCivilian

asked in Community Archive.

can i swap numbers between 2 id accounts?

so both my mum and i have an account with ID can we swap numbers as she wants to use my current phone while i use the new one.

3 years ago

GrumpiNewbie

asked in Community Archive.

unable to read full email that was sent by iD to myself

I emailed you earlier and you have resonded. Guess waht when I clicked on the message I am n ot allowed to read itYou really a bunch of F...wits

3 years ago

dannyb01Newbie

asked in Community Archive.

Where to get a phone repaired during lockdown

The microphone on my Pixel 3A XL has stopped working. Its only 18 months old, and so still in its warranty period. I’ve tried contacting iD Mobile through their live chat, but they don’t seem to actually employ anybody, just bots. I’ve searched online and this is a common problem with this device. I’ve done a factory reset to see of that worked, but no use. I’d normally take it to a Carphone Warehouse for assessment and repair, but as they’re closed, where can I send it to for repair?

3 years ago

ClickoffNewbie

asked in Community Archive.

contract finished why am I still being charged

I have only just noticed that my contract has finished. It finished in August 2020. I have still been paying the full amount each month.I thought once I had finished my 2 year contract I would be offered a sim only deal. but i have had no correspondence about it.I don’t know what to do. I am currently paying £25.24 each month for unlimited text 500 min and 500MBsurely having a sim only deal would work out much cheaper. I need some help, I’m not very good at this.

3 years ago

skippy2463Civilian

asked in Community Archive.

sim number

My mother in law does not have a mobile phone, I have bought one for her from Huawei which is unlocked. I have purchased a sim only deal from ID Moble where do i get my mobile number from? Does the sim they send me have a new number on it? anyone know the answer please reply as Im not very techy minded.

3 years ago

BowyerCivilian

asked in Community Archive.

account

I have 2 iD accounts, one for myself, one for my son and I want a third for my daughter but I am unable to have a third account. Please help…....

3 years ago

DMWillsNewbie

asked in Community Archive.

Payment issues

Got a new phone I phone 11 with ID Mobile for my son as a birthday prersent. Already had a sim only deal for him here. Now we are getting messages asking for payment on the sim only deal even though it is not a contract. We have tried to contact via phone several times but nothing happens. We have cancelled the direct debit with our bank.

3 years ago

JimlavelleNewbie

asked in Community Archive.

Contract Expired

My contract expires today, 16/11/20, and I have just upgraded to sim only. Will the sim only plan take over my contract, or will i have to ralk to someone to close down the contract?

3 years ago

Steve HudsonNewbie

asked in Community Archive.

I need to cancel my contract but this site will not let me.

I have followed all of your directions every time and the site takes me to a site which is under construction, so there is no way to cancel your contract on this site which contradicts your own terms and conditions and nullifies our contract. As I will not need the SIM card again I agree to nullifying the contract and have cancelled my direct debit payment. I am also a member of Which Magazine and will be advising them of your totally unacceptable site.

3 years ago

Kimmy29Civilian

asked in Community Archive.

Cancel Contract for Stolen Phone

I got a contract out 2 years ago to help out a so called friend and he stole the phone. I therefore put a block on the phone and have been paying for it ever since. The contract is now up so I cancelled the direct debit. I tried to use live chat but can never get through. I don’t have the phone so sending a code to the number doesn’t help. Now a debt agency has contacted me I’ve rang them as you can actually get in touch with them but they say I have to cancel the contract myself. Someone please help this has been costing me money for the last 2 years for nothing, it has to stop. My stress level is through the roof.

3 years ago

Connorcleg2020Newbie

asked in Community Archive.

account with no linked number

Hi I have been charged each month £30 but to sign in to see how much I owe outstanding it asks for a number I don’t have or email etc so how do I speak to someone other than an automated line I can’t get through

3 years ago

Grovesy83Newbie

asked in Community Archive.

PAC Code Expired

Hi You've sent me an expired PAC code which is the one I used to switch to ID. Could you provide me with a new valid PAC code please. Thanks Si

3 years ago

Kate83Newbie

asked in Community Archive.

Upgrade query

I upgraded online but instead of an upgrade I have been given a new contract and a new credit search has been done. Can it be changed to an upgrade as I cannot pay for two contracts?

3 years ago

Gemma1985Civilian

posted in Community Archive.

Do I have to activate a new SIM card after purchase

Hi I recently purchased a contract for my daughter for a gift. Do I have to activate sim now or can I wait

3 years ago

ValeriosNewbie

asked in Community Archive.

online deal problem buying the deal

Hi I saw this deal for an iPhone 11 but when I try and register my bank account ( direct debit ) the 0.01 pence goes through my bank but for some reason it wont let me through the next page which is to confirm and accept my direct debit details, I tried several times already and nothing...

3 years ago

Fanjum78Newbie

asked in Community Archive.

Trying to cancel, going in circles

This is beyond frustrating. I have been trying since Saturday to cancel this plan which I an still with in the cooling of period. I've been going in circles with no human chat agent a available, can't cancel on app as it says I need to chat to ID, phone call is load of rubbish that I am already aware of. So frustrating. I just want out of this sim only 30 day rolling contract.PS: even posting this question is proving to be a challenge!

3 years ago

Woodycuk2003Civilian

asked in Community Archive.

Cancel order

How can i cancel an order that is actually out of stock and get my refund

3 years ago

Joe HarperCivilian

asked in Community Archive.

Switching mobile number from iD mobile to iD mobile

Hi, I have just bought a new phone on iD Mobile and i am trying to swap numbers around. I already have a number on iD mobile i want to keep, from a sim only contract i have. I was wondering how i swap the number from my sim only contract on another iD Mobile account, to my new phone from iD Mobile? Many thanks, Joe

3 years ago

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