My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

18784 Topics

B
Civilian
BubblesCivilian
asked in Community Archive

ordered another sim only contract

On 3 11 2021 I took another sim only contract out for my son but you've just upgraded me. It's impossible to get on line chat to work and  no way of contacting anyone please can some one explain what I can do,? I haven't got sum card yet but I need it on another number not mine  please help

12
Kash
iD Mobile Employee
2 years ago
hotel123
hotel123
asked in Community Archive

Data in states

I have monthly contract can i use my inclusive data while in the USA?

2
Mohammed
iD Mobile Employee
5 years ago
B
Civilian
BrunsterCivilian
asked in Community Archive

Undelivered texts and imported number issues

I’ve recently joined this network and imported my number, I’m having a few issues firstly text messages are only sometimes getting delivered, most of the time is coming up undelivered sometimes it’s not delivered at all, but others they’ve had it 3 times, and sometimes it works, my other issue is I imported my number but for a few people it comes up with the wrong number but others it works fine, I’m not very technical so please keep it simple 😊

5
Mohammed
iD Mobile Employee
5 years ago
Lulu95
Lulu95
asked in Community Archive

Keep my number error

Hello I've been trying to contact iD all day with no luck. I have followed the instructions on keeping my number however I get an error message saying mobile nunber or PAC code are incorrect. I have contacter my old provider and they confirmed the PAC is correct so I dont know what the issue is. Any help would be much appreciated please. Thanks

5
Mohammed
iD Mobile Employee
5 years ago
K
Civilian
KevengCivilian
asked in Community Archive

Chat to an ID employee please re: upgrade

I need to chat to an ID employee about my contract/upgrade...any available?

3
Mohsin
iD Mobile Employee
3 years ago
J
Civilian
johm6340Civilian
asked in Community Archive

Switch to ID incomplete , cant register account .

Hello AllI switched to ID yesterday using the PAC process to keep my number. My mobile is working using the ported number , and my phone is definitely on the ID network . Problem is I cannot resister my ID account . If I try the ported number it wont accept it with a “Oops, the details you�ve entered are incorrect. Please try again.” Error.If I try with the ID number that came with the SIM, it gets a step further and tries to send the security code which never arrives, I guess because the original number has been superceded by my ported number.Have tried rebooting the phone, makes no difference. Please can someone help me get this sorted out .RegardsJohn

9
Will
iD Mobile Employee
2 years ago
C
Civilian
CliodhnacCivilian
asked in Community Archive

Text messages appearing not to send but being received multiple times

When I try to send text messages my phone tells me they aren’t delivered, but the recipient receives the same message multiple times 

3
Mohammed
iD Mobile Employee
3 years ago
M
Civilian
Mattay81Civilian
asked in Community Archive

Am I being throttled?

My download speeds are atrocious at times, despite having full 4G signal in a city. It seems whenever I watch live sport, the picture quality is awful. I checked my download speed last night and it was between 0.75 and 1.09. Am I being throttled despite having so-called ‘unlimited data’? 

1
Michelle
iD Mobile Employee
3 years ago
M
Newbie
MrAngryNewbie
asked in Community Archive

Two different SIMs delivered but I do not know which is which

Recently I ordered two SIMs with different data limits. They both arrived on same day.  I have tried to cross-reference all the invoice/transaction/customer/contract/phone number/order number/etc, but there is no common factor or number between the online order/email references and the details on the delivered SIMs/documents.How can I tell which SIM is which so I can correctly allocate them?

9
Mohammed
iD Mobile Employee
3 years ago
Jae-Alexandra Emeri
Newbie
Jae-Alexandra EmeriNewbie
asked in Bills & Charges

Can I change my direct debit date?

Can I pay my direct debit on the 1st of every month starting February?

2
Tom
iD Mobile Employee
1 year ago
rqy62i
rqy62i
asked in Community Archive

Pac code required

How do I get a Pac code from ID mobile as I will be moving to another network.

2
Mohammed
iD Mobile Employee
5 years ago
Haggispie
Rookie
HaggispieRookie
asked in Your iD Mobile Account & App

cant log on to my account

I have been trying to register and logon to the app but my details are not being recognised despite me entering them correctly. When I try the live chat I keep getting an u available message. I am a brand-new customer and if this is the level of service before I’ve even activated Meysam then I won’t be with them long.

3
Kash
iD Mobile Employee
8 months ago
JaneA
JaneA
asked in Community Archive

Capping data

My daughter has just got this with her first phone but it appears that you can only cap data at £5 over limit. I’m not happy 🤨 . Surely there is a way of capping data so she doesn’t go over at all 🤷‍♀️

1
Mohammed
iD Mobile Employee
5 years ago
LVPanda
Civilian
LVPandaCivilian
asked in Community Archive

iPhone SE 2020 eSIM

Hi! This is my first post in the community so sorry if I ramble! I’ve just purchased an iPhone SE 2020 in White. I picked the 1GB plan just to I can keep costs down for the moment. However, I’m looking to purchase an eSIM plan for data only - is that something you offer currently/are planning to do so in the future? If not, would I be okay to use other providers? More than likely - I'll just get a bolt-on but my only concern is that I can go up the ladder in terms of features and not back down. Is that right? Just had a horrific 21 months with Vodafone (cancelled early) as I have had no signal in my area after trying multiple phones, sims etc and I’m looking forward to a fresh start :) 

1
Kevin
Newbie
3 years ago
S
Civilian
SteveACivilian
asked in Community Archive

Moto G30 WiFi calling - revisited

Just a follow-up to the original topic on the subject of the Moto G30 WiFi calling (the topic seems to be closed).I just bought one of these phones SIM free and connected it to O2, where its not supposed to be supported for WiFi calling, but I can report it works flawlessly.It’s possible that the same is true on Three or ID Mobile - in fact I suspect any phone running the latest Android release will be fine.It’s a shame there’s so much doubt and confusion out there, it’s stopping people switching. 

1
andewhite
Legend
2 years ago
Caitlinnlewis90
Newbie
Caitlinnlewis90Newbie
asked in Delivery & Returns

Can someone from customer services get in touch with me please

Need a customer service rep to contact me if possible please. Its regarding an order i have placed. Thanks

3
Ryan
iD Mobile Employee
2 years ago
M
Civilian
michael123Civilian
asked in Bills & Charges

Why am I going to be charged line rental for leaving at the end of my contract?

Why am I to be charged a fee (£17.64) for the supposed line rental left on my contract. This is the last month of my contract and I plan to leave ID Mobile, but it says that I will be charged for my final month, which I understand but also for line rental. I don’t know what this is for and when I look it up on the internet it seems to say that line rental only applies to landline. Also why should I pay anything extra to my contact, especially as I will have finished it?Please can someone explain the reason for this because I don’t think I should be charged for this? PS ID Mobile it would be nice if you provided some sort of direct customer help, even a live chat would be helpful.

1
Ryan
iD Mobile Employee
3 years ago
J
Civilian
jschwarzCivilian
asked in Community Archive

Removing a Default from my Credit File

Good afternoon,I really hope that this channel will provide the support I’ve been trying to get. I have two defaults on my credit file from ID mobile for two sims I obtained for my children in 2016, mere £5 p/month sims should they have needed to reach me, and which they never used. The contracts ended  August 2017, and I replaced the sims with O2 sims on a family account. In 2021 I realised that I’ve been paying for the sims for 4 years after the contracts ended and I stopped the direct debit as I was no longer tied into a contract and have not used any of the sims for 4 years. I have changed my address in the meantime and received one letter forwarded from my old address with a ‘final settlement offer’ for £14.88, which I paid on 31st August 2021 as it threatened legal action. I believed that it was the end of my ID Mobile experience, however I realised later that ID mobile applied TWO defaults on my credit file on 6th September 2021 (after I made the payment!). I phoned on 28th Octo

26
M
Civilian
1 year ago
AndyRed
Newbie
AndyRedNewbie
asked in Community Archive

Adding a second sim card on my account

Hi, is it possible to get a second SIM card for one account for my car handsfree please?

1
Ryan
iD Mobile Employee
3 years ago
C
Newbie
CrobioNewbie
asked in Getting started with iD.

PAC code not being accepted

Got a PAC Number from Sky but ID keep telling me this is wrong,what can I do? At the moment I feel like cancelling & going back to Sky

7
Mohammed
iD Mobile Employee
8 months ago
viva2728
Civilian
viva2728Civilian
asked in Community Archive

Upfront payment not credited on cancellation.

In June I was advised that I could upgrade my phone early. I choose a phone on the ID website and it was delivered the following day, I made an upfront payment of £29.99. On receipt of the phone I realised that I had made a mistake and purchased a phone on a brand new contract. I contacted Customer Services straight away and arrangements were made to return the phone. Customer Services confirmed receipt of the phone and I received notification that £1.26 will be taken from my bank via DD [final bill for a phone I did not use?]. That aside, I have been waiting for the up front payment of £29.99 to be refunded. I called Customer Services on 9th July. I was told that Carphone Warehouse would credit the amount and was transferred to them who stated that they would not credit the amount and I was then transferred back to ID Customer Services. I was then told I had to go to a Carphone Warehouse shop to get the credit arranged……..I refused as the contract was arranged online via ID. I was the

2
Giuseppe Doria
Civilian
3 years ago
L
Linzi
asked in Community Archive

Order Confirmation not received

I placed an order to upgrade this morning over the phone but I've still not received any confirmation. They did say it was getting delivered tomorrow but I wanted to check and make sure everything was correct.

6
Rory
Newbie
3 years ago
M
Newbie
MonzieNewbie
asked in Pay As You Go

pay as you go bundle saying i have reached limit even though i have not used all my allowances

Help please!!I’m unable to join a live chat to solve this issue. Hoped someone can help on here?I have gone to make a phone call within my monthly bundle allowance but it’s saying I have reached my capped limit even in though I haven't used up my allowances for that month - my call and messges are unlimited and have only used part of my data allowance.I cannot use my phone for anything, automated message is saying top pay a bill. this is not right as I pay monthly not via direct debit and payment has cleared. This has happens mid month before next payment is due.Can anyone advise please 

5
Rory
Newbie
1 year ago
C
Civilian
crazy-matt
asked in Community Archive

Can't send anymore text shortcodes

It was working well 2 months back maybe.Nothing has changed on cap limit and for an unknown reason it doesn't work. 

9
Rory
Newbie
1 year ago
Krzysztof
Krzysztof
asked in Community Archive

New Sim Card Doesn't work

I have bought last week new sim card 12m contract. I Bought also in carphone warehouse new Nokia 105. I was dissapointed that the sim card doesn't work with. The phone has been checked with other sim card and there was no any issue . But ID simcard doesn't . Can't do call to 7777 and any other thing with - there is no service. Does anyone had a similar problem ?

1
Ryan
iD Mobile Employee
5 years ago
Terms & Conditions
Why iD Mobile?